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All Journal An Idea Nursing Journal AGROTEKBIS: Jurnal Ilmu Pertanian
M, Marhawati
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Agriculture, Biological Sciences & Forestry Economics, Econometrics & Finance Health Professions Medicine & Pharmacology Nursing Public Health

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Analisis Hubungan Kualitas Pelayanan Dengan Tingkat Kepuasan Pasien Rawat Inap Di Rumah Sakit M, Marhawati
An Idea Nursing Journal Vol. 1 No. 01 (2022)
Publisher : PT.Mantaya Idea Batara

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (359.093 KB) | DOI: 10.53690/inj.v1i01.109

Abstract

Service quality shows the level of perfection of health services in generating patient satisfaction. RSUD Haji Makassar is one of the government hospitals in South Sulawesi trying to provide good health services to the community, but there are still some complaints about the health services provided by the hospital. This study aims to determine the relationship between service quality and satisfaction level of inpatients at Haji Makassar Hospital. This type of research is a quantitative study with a cross sectional study approach . The population in this study were inpatients at Haji Makassar Hospital as many as 15,119 people. The sampling technique in this study used proportional random sampling with a total sample of 100 people. Data analysis was performed by univariate, bivariate with chi-square test. The results showed that there was a relationship between assurance (p value 0.026), empathy (p value 0.010) and responsiveness (p value 0.005 ) with the level of satisfaction of inpatients in RSUD Haji Makassar. It is recommended to the hospital to increase the responsiveness of health workers, especially by responding quickly to all patient complaints, both requested and unsolicited, providing suggestion boxes and following up on suggestions given by patients and immediately evaluating patient complaints.
ANALISIS SALURAN PEMASARAN IKAN MUJAIR DARI DESA TOMADO KECAMATAN LINDU KABUPATEN SIGI Assagaf, Sarifah Humaira; M, Marhawati; Laapo, Alimudin
AGROTEKBIS : JURNAL ILMU PERTANIAN (e-journal) Vol 11 No 1 (2023): Februari
Publisher : Fakultas Pertanian, Universitas Tadulako

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Abstract

The marketing of Tilapia fish primarily takes place in Palu and its nearby areas. The selling price of tilapia at the producer or fisherman level in Tomado Village differs significantly from the price paid by the end consumer. This substantial price difference is attributed to the involvement of marketing agencies in the fish buying and distribution process. The objectives of the study: (i) to investigate the formation of marketing channels and marketing margins for tilapia fish, and (ii) to assess the level of efficiency and price received by fishermen in in Tomado village. The research was carried out in December 2019. The respondents were selected using a simple random sampling technique, resulting in 38 samples. The analysis involved three main approaches: Marketing Margin analysis, Marketing Efficiency analysis, and Farmers Share analysis. The study findings revealed the existence of two marketing channels for tilapia in Tomado Village. The marketing margin for the channel I was IDR 19,000, while for the channel II it was IDR 17,000. The marketing efficiency in channel I was 2.33%, whereas in channel II it was 3.60%. Furthermore, the share of the price received by fishermen, also known as Farmers Share, was 24% in the channel I and 32% in the channel II.
Co-Authors Alimudin Laapo Assagaf, Sarifah Humaira