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All Journal Economics and Business Journal Jurnal Pengabdian Masyarakat Indonesia (JPMI)
Rosiyan, Dinu
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Economics, Econometrics & Finance Other

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The Influence of Facilities and Service Quality on Member Satisfaction of The Golden Stik Kelapa Dua Depok Gym Rosiyan, Dinu; Nurranto, heri; Mursito, Hardian; Lestiyono, Sidik
Economics and Business Journal (ECBIS) Vol. 2 No. 2 (2024): January
Publisher : PT. Maju Malaqbi Makkarana

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47353/ecbis.v2i3.129

Abstract

This research aims to analyze the influence of facilities and service quality on member satisfaction at the Golden Stik Kelapa Dua Depok Gym. In the fitness industry, member satisfaction is an important factor that determines the success and sustainability of a fitness center. This research uses quantitative methods with a survey involving a number of Golden Stik Gym members as respondents. The data collected was analyzed using statistical techniques to determine the influence of facilities and service quality on member satisfaction. The research results show that both facilities and service quality have a significant influence on member satisfaction. Complete and high-quality facilities, such as modern equipment, maintained cleanliness and comfortable spaces, contribute positively to member satisfaction. Apart from that, service quality, which includes staff professionalism, responsiveness to member needs, and the ability to provide personalized service, has also been proven to have a big impact. This research provides valuable insight for Golden Stik Gym management in their efforts to increase member satisfaction. In addition, the results of this research can be used as a reference for other fitness centers in developing strategies to increase their member satisfaction and loyalty. With the right focus on improving facilities and services, it is hoped that fitness centers can meet member expectations and continue to grow in this competitive industry
Pelatihan Pajak dalam Meningkatan Kompetensi Mahasiswa di Lingkungan Universitas Indraprasta PGRI Rosiyan, Dinu; Lestiyono, Sidik; Estiningsih, Wening; Saripah, Saripah; Yuniarso, Yudi Budi; Bakti, Ilham Teruna
Jurnal Pengabdian Masyarakat Indonesia (JPMI) Vol. 1 No. 2 (2023): Desember
Publisher : Publikasi Inspirasi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62017/jpmi.v1i2.2587

Abstract

Pelatihan pajak memainkan peran penting dalam meningkatkan kompetensi mahasiswa, terutama bagi mereka yang akan berkarier di bidang akuntansi dan keuangan. Pengabdian kepada masyarakat ini bertujuan untuk mengevaluasi efektivitas pelatihan pajak yang diselenggarakan di Universitas Indraprasta PGRI dalam meningkatkan pemahaman dan keterampilan praktis mahasiswa mengenai perpajakan. Metode pelaksanaan pelatihan meliputi penyampaian teori, simulasi pengisian SPT, dan diskusi kasus. Hasil pelatihan menunjukkan bahwa pelatihan ini berhasil meningkatkan pemahaman mahasiswa terhadap konsep dan regulasi perpajakan serta keterampilan praktis dalam pengisian dokumen pajak. Pelatihan ini juga meningkatkan kesiapan mahasiswa dalam menghadapi tuntutan dunia kerja. Dengan demikian, pelatihan pajak berbasis praktik sangat disarankan untuk menjadi bagian dari kurikulum universitas guna mendukung kompetensi lulusan yang sesuai dengan kebutuhan industri.
Co-Authors Bakti, Ilham Teruna Estiningsih, Wening Hardian Mursito Lestiyono, Sidik Nurranto, Heri Saripah Saripah, Saripah Yuniarso, Yudi Budi