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All Journal Bulletin of Electrical Engineering and Informatics
Zainal, Azaliza
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Electrical & Electronics Engineering

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Exploring the elderly user experience in using digital health interventions: a case study of the MySejahtera application Ahmad, Nahdatul Akma; Rosdi, Rosidah; Alias, Nursyahidah; Zainal, Azaliza; Abdul Aziz, Nur Farhanum
Bulletin of Electrical Engineering and Informatics Vol 13, No 4: August 2024
Publisher : Institute of Advanced Engineering and Science

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.11591/eei.v13i4.7203

Abstract

In recent years, there has been increased interest in using digital health tools to improve healthcare outcomes and encourage healthy lifestyles. However, older adults, who often face challenges with technology, may encounter difficulties when using these tools. This study focused on understanding how elderly individuals experience the MySejahtera app, a digital health tool designed to help manage health during a pandemic. The research involved 30 elderly users through focus groups, interviews, and user experience evaluations. The study identified key themes in the elderly user experience, such as the need for simplicity, efficiency in the app's interface, ease of learning, concerns about security, and emotional reactions. Recommendations were made to enhance the engagement of elderly users with digital health apps. While the MySejahtera app shows promise for older adults, the study highlights the importance of addressing specific design considerations and providing support to improve user satisfaction. Overall, the research offers valuable insights and recommendations for designing and implementing digital health applications that better meet the needs and preferences of elderly users.
Co-Authors Abdul Aziz, Nur Farhanum Ahmad, Nahdatul Akma Alias, Nursyahidah Rosdi, Rosidah