Article Per Year (5 Year)
p-Index From 2020 - 2025
0.23
P-Index
This Author published in this journals
All Journal Journal MISSY (Management and Business Strategy)
Hasanah, Umlatun
Unknown Affiliation
Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Social Sciences

Published : 1 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 1 Documents
Search

 1 
ANALISIS KEPUASAN MASYARAKAT PADA PELAYANAN PT. SUMEKAR SUMENEP Hasanah, Umlatun; Arifin, Miftahol
Journal MISSY (Management and Business Strategy) Vol 3 No 2 (2022)
Publisher : Program Studi Manajemen, Fakultas Ekonomi dan Bisnis, Universitas Wiraraja

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24929/missy.v3i2.2346

Abstract

This article was written with the aim of knowing community satisfaction with the services provided by PT Sumekar on the Kalianget-Kangean cross.The type of research used in this study uses qualitative research methods, which include observation, interviews and documentation. The technique used in determining the informants and respondents is using purposive sampling which is a technique for taking data sources with certain considerations. The results of this study indicate that to provide community satisfaction with PT Sumekar's services, namely providing physical evidence (facilities and infrastructure) in the form of DBS I and DBS III ships. As for PT. Sumekar to improve the performance of its services, which can be done by having a reliable ability to work and provide a good response, guarantee or certainty for passengers and an empathetic attitude towards the community or passengers.
Co-Authors MIFTAHOL ARIFIN, MIFTAHOL