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All Journal Jurnal Medicare Jurnal Kesehatan Sumber Waras
Fitria, Erika
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Health Professions Medicine & Pharmacology Nursing Physics Public Health Social Sciences

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THE RELATIONSHIP BETWEEN KNOWLEDGE LEVELS AND ADOLESCENTS' ATTITUDES ABOUT PREVENTION OF HIV/AIDS IN GLOBAL WHITE LOTUS ISLAMIC HIGH SCHOOL Fitria, Erika; Arabta M. Peraten Pelawi; i, Riris Ocktaryna Silitonga
Jurnal Medicare Vol. 2 No. 2 (2023): APRIL 2023
Publisher : Rena Cipta Mandiri

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62354/jurnalmedicare.v2i2.58

Abstract

Adolescence is a period of transition from childhood to adulthood. Adolescence is the age of majority who are considered vulnerable to infection due to lack of knowledge about the dangers of HIV/AIDS. Hormonal changes in late adolescence will increase sexual desire. The tendency of violations or deviations in sexual behavior will increase due to the dissemination of information through the mass media. Intercourse will also increase and it cannot be denied that the tendency of association between men and women at that age will increase the risk of deviations in sexual behavior which can increase the risk of getting HIV/AIDS.
Analysis of Patient Satisfaction with Nursing Services at Eka Hospital Cibubur Outpatient Unit: A SERVQUAL Method Rosanti, Elsya Fernita; Sujadi, Arif; Fitria, Erika
Jurnal Kesehatan STIKes Sumber Waras Vol 8 No 1 (2026): Jurnal Kesehatan STIKes Sumber Waras
Publisher : Sekolah Tinggi Ilmu Kesehatan Sumber Waras

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63704/jksw.v8i1.118

Abstract

Patient satisfaction is one of the key indicators for assessing the quality of hospital services and influences its competitiveness. This study aims to analyze the gap between patient expectations and reality regarding nursing services at the Eka Hospital Cibubur Polyclinic. This study is quantitative and uses the SERVQUAL (service quality) method to measure patient satisfaction based on five dimensions: Tangible, Responsiveness, Reliability, Assurance, and Empathy. The study sample used an accidental sampling technique obtained by 89 respondents participating by completing an online questionnaire. The results showed that the average patient expectation value was 4.52, while the average reality value was 4.39, resulting in a SERVQUAL gap of (-0.13). Based on the results, improvements are still needed related to services to increase patient satisfaction. However, the level of conformity between expectations and reality reached 97%, which indicates that overall, the service is in accordance with patient expectations.
Co-Authors Arabta M. Peraten Pelawi i, Riris Ocktaryna Silitonga Rosanti, Elsya Fernita Sujadi, Arif