Article Per Year (5 Year)
p-Index From 2020 - 2025
0.444
P-Index
This Author published in this journals
All Journal Jurnal Manajemen Bisnis Kewirausahaan Anggaran: Jurnal Publikasi Ekonomi dan Akuntansi
Rahmadi Idris Pasaribu
Unknown Affiliation
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance

Published : 2 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 2 Documents
Search

 1 
Analisis Resiko Operasional dalam Industri Travel Yuk Kita Tour Untuk Meningkatkan Efisiensi dan Kepuasan Pelanggan Rahmadi Idris Pasaribu; Fajar Agung Leksmana; Yochi Cristhofen Laia; Putri Kemala Dewi Lubis; Rossy Pratiwi Sihombing
Anggaran : Jurnal Publikasi Ekonomi dan Akuntansi Vol. 2 No. 2 (2024): Juni : Anggaran: Jurnal Publikasi Ekonomi dan Akuntansi
Publisher : Asosiasi Riset Ekonomi dan Akuntansi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61132/anggaran.v2i2.660

Abstract

This study aims to investigate the identification, assessment, and control of operational risks in the travel industry, with a focus on PT Yuk Kita Tour. Direct observation and interview methods are used to identify the risks faced by the company. Risk assessment is conducted by considering the likelihood of occurrence and its impact on the company's operations, followed by appropriate mitigation strategies. The analysis results show that risks such as online booking system disruptions, lack of staff training, currency exchange rate fluctuations, regulatory changes, natural disasters, disease outbreaks, transportation delays, and terrorism threats affect operational efficiency and customer satisfaction.To control these risks, PT Yuk Kita Tour implements a comprehensive mitigation strategy, including improved cybersecurity systems, staff training programs, currency hedging strategies, active regulatory monitoring, travel insurance, strict health policies, cooperation with transportation operators, and clear security information to customers. The implementation of these risk control strategies has had a positive impact on the company's performance, with year-on-year increases in revenue and customer satisfaction. This study provides insights into the importance of operational risk management in the travel industry and demonstrates that a proactive approach to risk identification, assessment, and control is possible. This study provides insight into the importance of operational risk management in the travel industry and demonstrates that a proactive approach to risk identification, assessment, and control can improve operational efficiency and customer satisfaction. The practical implication of this study is the importance of continuously monitoring existing risks, adapting control strategies, and involving stakeholders in risk management to ensure sustainable business continuity and superior customer service in a dynamic business environment.
Analisis Pengaruh Product Quality dan Service Quality Terhadap Loyalitas Konsumen Pada Warkop Rifqi Jaya Tuasan Medan Tembung Rahmadi Idris Pasaribu; Sabda Dian Nurani Siahaan
JUMBIWIRA : Jurnal Manajemen Bisnis Kewirausahaan Vol. 4 No. 2 (2025): Agustus : Jurnal Manajemen Bisnis Kewirausahaan
Publisher : BADAN PENERBIT STIEPARI PRESS

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56910/jumbiwira.v4i2.2886

Abstract

This study aims to analyze the influence of Product Quality and Service Quality on Consumer Loyalty at Warkop Rifqi Jaya Tuasan, Medan Tembung. The method used is quantitative research with a purposive sampling technique. The population in this study consists of Warkop Rifqi Jaya Tuasan consumers who have visited more than four times in one month. Data processing was carried out with the help of SPSS software version 26. The results of the study indicate that Product Quality has a positive and significant influence on Consumer Loyalty, as well as Service Quality which also has a positive and significant influence on Consumer Loyalty. Simultaneously, both variables Product Quality and Service Quality have a positive and significant influence on Consumer Loyalty.
Co-Authors Fajar Agung Leksmana Putri Kemala Dewi Lubis Rossy Pratiwi Sihombing Sabda Dian Nurani Siahaan Yochi Cristhofen Laia