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All Journal Jurnal Ilmiah Tata Sejuta STIA Mataram Jurnal Ilmiah Ilmu Administrasi
Am'una, Karina Dora Margaretha
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Economics, Econometrics & Finance Social Sciences

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Kualitas Pelayanan Akta Kelahiran Bayi Menggunakan Klampid New Generation (Kng) Di Kelurahan Bulak Kota Surabaya Am'una, Karina Dora Margaretha; Hertati, Diana
JURNAL ILMIAH ILMU ADMINISTRASI Vol. 13 No. 1 (2023): Jurnal Ilmiah Ilmu Administrasi
Publisher : UNIVERSITAS ISLAM SYEKH YUSUF

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33592/jiia.v13i01.3617

Abstract

Kualitas pelayanan publik ditunjukkan oleh perbandingan antara harapan masyarakat sebagai konsumen dengan kualitas kinerja para penyedia jasa pelayanan. Salah satu wujud dari pelayanan publik yaitu pelayanan administrasi kependudukan dalam pengurusan akta kelahiran bayi. Adapun tujuan yang hendak dicapai dalam penelitian ini adalah untuk mendeskripsikan dan menganalisis kualitas pelayanan akta kelahiran bayi menggunakan Klampid New Generation (KNG) di Kelurahan Bulak Kota Surabaya. Jenis penelitian yang digunakan yaitu metode deskriptif dengan pendekatan kualitatif, dan menggunakan teori Zeithaml yang menyatakan adanya lima indikator untuk menilai kualitas pelayanan publik. Hasil dari penelitian menunjukkan bahwa kualitas pelayanan akta kelahiran bayi di Kelurahan Bulak Kota Surabaya termasuk dalam penilaian baik, dimana dari lima indikator hanya ditemukan kekurangan pada satu indikator, yaitu indikator tangible. Sedangkan pada indikator reliability, responsivess, assurance dan emphaty sudah termasuk dalam penilaian sangat baik.
Strategi Pemberdayaan Usaha Mikro Kecil dan Menengah Pengrajin Olahan Hasil Laut di Kecamatan Bulak Kota Surabaya Am'una, Karina Dora Margaretha
Jurnal Ilmiah Tata Sejuta STIA Mataram Vol 10 No 2 (2024): Jurnal Ilmiah Tata Sejuta STIA Mataram
Publisher : Pusat Penelitian dan Pengabdian pada Masyarakat Sekolah Tinggi Ilmu Administrasi (STIA) Mataram

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32666/tatasejuta.v10i2.638

Abstract

Coastal communities are still friendly with the nickname "all shortcomings". This can happen because of several factors that cause coastal communities to be less empowered in terms of social, political and economic. One of the contributing factors is the limited insight that the community has in processing and maximizing the benefits of sea catches. This research aims to analyze the Strategy of Empowering Micro, Small, and Medium Enterprises for Processed Seafood in Bulak District, Surabaya City. This research uses descriptive qualitative methods. Data collection is carried out with interview techniques, observations and documentation. The research results show that the empowerment strategy for Micro, Small and Medium Enterprises of processed sea products craftsmen in Bulak District based on five dimensions consisting of strategy as a plan, strategy as an activity, strategy as an instrument, strategy as a system and strategy as a mindset has been implemented by the Surabaya City Small and Medium Business Cooperative Service and Trade together with the People's Welfare and Economy of Bulak District through coaching carried out through activity program planning, training, socialization, technical guidance, monitoring and evaluation to increase independence, skills, and competitiveness as well as providing business capital assistance and marketing processes. The conclusion from the results of the research is the empowerment of Micro, Small and Medium Enterprises of processed seafood artisans in Bulak District can be said to be quite optimal, as evidenced through the three dimensions that have been carried out optimally. From the five dimensions, in the dimension of strategy as a system and strategy as a mindset still requires more attention from Bulak District as a facilitator and the Surabaya City Small and Medium Enterprise Cooperative and Trade Service as a policy compiler.
Co-Authors Diana Hertati