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All Journal Jurnal Ilmiah Perekam dan Informasi Kesehatan Imelda (JIPIKI) Indonesian Journal of Global Health research
Muzdalifah, Ifah
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Education Health Professions Languange, Linguistic, Communication & Media Nursing Public Health

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Design of Standar Operational Procedures Teman Hati Services Muzdalifah, Ifah; Hosizah, Hosizah; Yulia, Noor; Ambarwati, Ambarwati
Indonesian Journal of Global Health Research Vol 7 No 2 (2025): Indonesian Journal of Global Health Research
Publisher : GLOBAL HEALTH SCIENCE GROUP

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37287/ijghr.v7i2.5179

Abstract

Standard operational procedures as guidelines to assist officers in completing work more effectively and efficiently. Telepsychiatry services at Psychiatry Dr. Soeharto Heerdjan changed the use of the application from Jitsi Meet to Teman Hati (Telemental Health and Home Visite). Several problems were found in the Jitsi Meet application, making it difficult for patients/families to use it. Changes to the application have an impact on changes to the SOP. So that services can be well organized and carried out according to procedures, SOP are needed for implementation.Objective: Designing of standard operational procedures Teman Hati (Telemental Health and Home Visite) Methods: Research Method with use R&D (Research & Development) from November 2022 – January 2023. Data collection doing by interview FGD (Focus Group Discussion) with 13 informants. First step of research are collect information, determine method and arrange the technic of SOP, writing SOP, simulation and the last is review. Results: There are 5 draft SOPs, namely registration SOP, drug delivery SOP, teleconsultation SOP, application usage SOP for patients/families, and application usage SOP for hospital staff. The 5 SOP that were designed were simulated and reviewed by the SOP implementers and the patient's family. Conclusion: The 5 SOP designs give more easier for officers to implement of Telepsychiatry service in Psychiatry Dr. Soeharto Heerdjan Hospital and decrease the satisfaction of patient's family to the hospital. The SOP that has been designed must legitimized, socialized, monitored and evaluated.
Perancangan Buku Saku Elektronik Penggunaan Kode Diagnosis JKN Rumah Sakit Soeharto Heerdjan Purba, Andrea Krisler; Muchlis, Husni Abdul; Hosizah, Hosizah; Ambarwati, Ambarwati; Muzdalifah, Ifah
Jurnal Ilmiah Perekam dan Informasi Kesehatan Imelda (JIPIKI) Vol. 11 No. 1 (2026): Jurnal Ilmiah Perekam dan Informasi Kesehatan Imelda Edisi Februari
Publisher : Akademi Perekam dan Informasi Kesehatan Imelda

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52943/jipiki.v11i1.2072

Abstract

Hospitals frequently encounter challenges in the BPJS Kesehatan claims process, such as diagnostic coding errors, data discrepancies, and incomplete medical record documentation. These issues result in claims delays, financial disruptions, and a decline in service quality. This study aims to design an electronic pocketbook of National Health Insurance (JKN) diagnosis codes as a guide for healthcare workers to expedite and simplify the claims process. The study was conducted at Soeharto Heerdjan Hospital from October to December 2024 using the Research and Development (R&D) method with the ADDIE model in three stages: analysis, design, and development. Six informants from the analysis and coding unit and the patient verification and assurance unit were involved as data sources. Data collection techniques included in-depth interviews, questionnaires, and document reviews, followed by descriptive analysis. The results showed that the 34-page electronic pocketbook, designed in PDF format, contains diagnoses, ICD-10 codes, severity levels, and management procedures, with hyperlinks for easy information retrieval. The feasibility test showed a validity level of 95.8% for content and 91.6% for media. Therefore, this pocketbook is highly valid and suitable for use as a guide in the BPJS claims process, and can support work efficiency and improve the quality of hospital services.
Co-Authors Ambarwati Hosizah Hosizah Husni Abdul Muchlis Purba, Andrea Krisler Yulia, Noor