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All Journal Fair Value: Jurnal Ilmiah Akuntansi dan Keuangan IJORER : International Journal of Recent Educational Research
Koniah, Koniah
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Economics, Econometrics & Finance Education Languange, Linguistic, Communication & Media Mathematics Other

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Pengaruh kualitas layanan dan medical expenses terhadap kepuasan pasien pada pusat kesehatan masyarakat (Puskesmas) Cimahi Tengah Sindrawati, Sindrawati; Muslimah, Elis; Koniah, Koniah; Pratiwi, Merita Gianti; Gumelar, Ikhsan; Zulhazmi, Mohammad Farisan
Fair Value: Jurnal Ilmiah Akuntansi dan Keuangan Vol. 4 No. Spesial Issue 5 (2022): Fair Value: Jurnal Ilmiah Akuntansi dan Keuangan
Publisher : Departement Of Accounting, Indonesian Cooperative Institute, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (683.247 KB) | DOI: 10.32670/fairvalue.v4iSpesial Issue 5.2129

Abstract

This study aimed to analyze the effect of service quality and medical expenses on patient satisfaction at the Community Health Center (Puskesmas) in Central Cimahi, West Java. This research was conducted using quantitative methods with a descriptive verification approach. The population in this study were patients at the Cimahi Tengah Health Center in 2020, and the number of samples taken was 100 respondents. The questionnaire in this study was measured using a Likert scale to determine respondents' perceptions of service quality, medical expenses, and the satisfaction they felt. The data obtained were processed using multiple regression analysis with SPSS 23 software. The results of this study indicate that there is a positive effect of service quality and medical expenses on patient satisfaction at the Cimahi Tengah Health Center. The findings of this study can provide views for managers, doctors, nurses, and health workers, especially those at the Cimahi Tengah Health Center, so that patient satisfaction can be further improved.
School Management in the Implementation of Inclusive Education at SMP Negeri 7 Pemalang Koniah, Koniah; Supandi, Supandi; Harjito, Harjito
IJORER : International Journal of Recent Educational Research Vol. 7 No. 3 (2026): May
Publisher : Faculty of Teacher Training and Education Muhammadiyah University of Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46245/ijorer.v7i3.1445

Abstract

This study analyzes the implementation of inclusive education management at SMP Negeri 7 Pemalang through the managerial functions of planning, organizing, implementation, and supervision, while examining pedagogical capacity strengthening that supports inclusive learning practices. The research employed a qualitative case study approach involving 12 informants, including the principal, vice principal for curriculum, special education teachers, subject teachers, homeroom teachers, and students with special needs. Data were collected through in-depth interviews, participatory observation, and documentation studies, then analyzed descriptively through data reduction, data display, and conclusion verification using source and technique triangulation. The findings demonstrate that inclusive education management has been systematically implemented through the integration of inclusive policies into school planning, preparation of Individualized Education Programs (IEPs), collaborative learning practices in regular classrooms, and periodic supervision by school leaders. The study also reveals significant strengthening of teachers’ pedagogical capacity, particularly in differentiated instruction, adaptive classroom management, flexible assessment development, digital learning media utilization, and collaborative student-centered learning strategies. Nevertheless, implementation remains constrained by the limited availability of special education teachers, uneven teacher competence in inclusive pedagogy, insufficient assistive learning facilities, and evaluation systems that are not yet fully oriented toward continuous quality improvement. The study’s novelty lies in integrating inclusive management functions with measurable indicators of pedagogical capacity development to support sustainable and effective inclusive education practices.
Co-Authors Gumelar, Ikhsan Harjito - Muslimah, Elis Pratiwi, Merita Gianti Supandi Zulhazmi, Mohammad Farisan