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SIEHOYONO, LINTJE
ITB Journal Publisher, LPPM ITB
Humanities Engineering Social Sciences

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IS PBL CULTURE FAIR? THE INFLUENCE OF GROUP CULTURAL COMPOSITIONS ON STUDENT PERFORMANCE IN A PROBLEM BASED LEARNING SETTING SIEHOYONO, LINTJE; ERINGA, KLAAS
ASEAN Journal on Hospitality and Tourism Vol 4, No 1 (2005)
Publisher : ITB Journal Publisher, LPPM ITB

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Abstract

This paper reports the result of an exploratory study of the application of Terenzini et al. (2001) and Eringa et al. (2002) to an educational institution, one of the N’etherlands’ higher education in which apply PBL as an educational system. Recently, the International Hospitality Management (IHM) undergraduate program has decided to deploy internationalization and interculturalization as a strategic instrument for the diversification of its curriculum. One of the consequences is that large groups offoreign students have been attracted to the IHM. The purpose of this study is to investigate how the student nationalities and the group cultural compositions in PBL groupsinfluence the student performance. Student performance is measured by learning process assessment (PBL participation points) and learning outcomes assessment (Total points for the module). More specifically, this study focuses on possible cultural bias (nationalities) that might accompany the form of assessment that the IHM uses. The results indicate that no significant differences exist between groups that are more or less divergent.
THE INFLUENCE OF EMPLOYEE BACKGROUND AND INTERNAL SERVICE QUALITY ON EMPLOYEE SATISFACTION: A SAMPLE FROM A VIETNAMESE FOOD AND BEVERAGE SERVICE COMPANY SIEHOYONO, LINTJE
ASEAN Journal on Hospitality and Tourism Vol 5, No 1 (2006)
Publisher : ITB Journal Publisher, LPPM ITB

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Abstract

The purpose of the study is to examine the extent to which the relationship between the internal service quality (ISQ) and employee satisfaction in a Vietnamese food and beverage service company. Based on the previous studies of Heskett et al, (1997) and Heinhuis et al. (1998), seven sub-measurements of ISQ and three sub-measurements of employee satisfaction are applied in the study. In addition, employee background as personal characteristics is also examined in the relation to employee satisfaction whilst cultural variables are held constant. This formal and descriptive correlational study analyzes data from questionnaire and interview. The results show that there is no significant correlation between employee background (age, education qualification, and length of employment) and employee satisfaction. On the other hand, there is significant correlation between internal service quality and employee satisfaction. Technology job fit, delivering service value, customer response, and supervisory control system are the most important measurements of ISQ, which influence the employee satisfaction.
Co-Authors ERINGA, KLAAS