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All Journal ProBisnis : Jurnal Manajemen Jurnal Ad'ministrare: Jurnal Pemikirian Ilmiah dan Pendidikan Administrasi Perkantoran
Anandani, Thalia
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Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Industrial & Manufacturing Engineering Law, Crime, Criminology & Criminal Justice Social Sciences

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Lingkungan Budaya, Politik Dan Hukum Global Suhairi, Suhairi; Suri, Dian Mei; Nasution, Khairunnisak; Ritonga, Nurul Amelia Pratiwi; Anandani, Thalia
ProBisnis : Jurnal Manajemen Vol. 14 No. 6 (2023): December: Management Science
Publisher : Lembaga Riset, Publikasi dan Konsultasi JONHARIONO

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62398/probis.v14i6.417

Abstract

This article discusses everything related to the global cultural, political and legal environment. In running the economy, every country has rules that must be understood by everyone who carries out trading activities. This article aims to provide readers with understanding and insight regarding the quite complex dynamics of the cultural, political and legal environment at the global level. In understanding political and legal policies at the global level, this article provides an understanding related to global level policies
Analysis of Customer Relationship Management Strategy in Increasing Interaction and Pension Administration Services Anandani, Thalia; Atika; Daulay, Aqwa Naser
Jurnal Ad'ministrare: Jurnal Pemikirian Ilmiah dan Pendidikan Administrasi Perkantoran Volume 11, Issue 1, 2024
Publisher : Pendidikan Administrasi Perkantoran, Universitas Negeri Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.71309/administrare.v11i1.3675

Abstract

Administration is something that cannot be separated from everyday life. In various contexts, whether in the world of government, business or social organizations, administration has a very important role. This article aims to analyze the Customer Relationship Management (CRM) Strategy in pension administration services and interactions at the Medan VI Regional BKN Office, in improving pension administration interactions and services at the VI Medan Regional State Civil Service Agency (BKN) Office. The research method used is a qualitative method through phenomenology, the data used is primary data which is analyzed through SWOT analysis. The respondents in this study were retirees who had used pension administration services at the BKN Regional VI Medan Office. The implication of this research is the importance of implementing CRM in improving interaction and pension administration services at the BKN Regional VI Medan Office. The results of choosing the right CRM strategy through SWOT analysis. In the I SO Strength Opportunity quadrant, which was selected to improve interaction and retirement administration services at the Medan VI Regional BKN Office, namely by increasing the experience and reputation of retirees, increasing human resources and trained staff, increasing technological progress will digital services, and Increasing partnerships to expand service networks. The results of this research can provide guidance for institutions administering pension administration to optimally utilize CRM technology for better service
Co-Authors Aqwa Naser Daulay atika Nasution, Khairunnisak Ritonga, Nurul Amelia Pratiwi Suhairi Suhairi Suri, Dian Mei