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All Journal Journal of Economics and Regional Science ProBisnis : Jurnal Manajemen
Paereng, Spedy
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Humanities Computer Science & IT Economics, Econometrics & Finance Industrial & Manufacturing Engineering Social Sciences

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Analisis Kualitas Pelayanan berdasarkan Tingkat Kepentingan, Kinerja, dan Harga Transportasi Berbasis Online di Kabupaten Mimika (Studi Kasus Transportasi Online Aplikasi Maxim) Amelia, Isma; Paereng, Spedy
ProBisnis : Jurnal Manajemen Vol. 15 No. 3 (2024): May-June: Management Science
Publisher : Lembaga Riset, Publikasi dan Konsultasi JONHARIONO

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Abstract

Transportation service provider business people to improve the quality of service by increasing the importance, performance and price offered by online-based transportation that utilizes information technology science. This study aims to investigate the role of transportation in service quality based on the level of importance, performance and price of online-based transportation, especially in Mimika Regency by conducting a case study on the maxim application. This research method uses qualitative descriptive, Likert scale measurement. The results of this study can determine the significant level of online transportation. Online-based transportation provides quality service to consumers. Through the online-based maxim transportation application, it provides services so that it is more integrated, effective and has a positive impact on the community, traders, business actors, in addition to the above with maxim transportation opens up opportunities for new jobs for many people. With the existence of the level of importance, performance and price level of the maxim application service so as to create a positive effect that can be felt by the local government and the community directly involved. This research is expected to provide consideration to Mimika Regency and other cities in assessing transportation services for the government and the community based on the level of importance, performance and price, and this research is expected to contribute to the community in utilizing existing online-based transportation services more efficiently and effectively.
Analisis Pengaruh Penerapan Prinsip-Prinsip Good Governance Terhadap Pelayanan Publik Pada Dinas Kependudukan Dan Pencatatan Sipil Kabupaten Mimika Patiung, Juandi Pademme; Paereng, Spedy
Journal of Economics and Regional Science Vol. 2 No. 1 (2022): Journal of Economics and Regional Science
Publisher : STIE Jambatan Bulan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52421/jurnal-esensi.v2i1.209

Abstract

This study aims to determine the effect of applying the principles of Good Governance to public services at the Mimika Regency Population and Civil Registration Service. To answer the formulation of the first and second problems using descriptive methods, where descriptive methods are used to describe or analyze research data but not to draw broader conclusions on population characteristics. To answer the third problem formulation using associative research methods, where associative research methods are used to determine the effect of one or more independent variables (independent) on one dependent variable. In this study, the data collection techniques used were questionnaires, interviews and observations. The results of this study indicate that the application of the principles of Good Governance and public services has already been implemented properly in the implementation of public services, but on the other hand it is different from the principle of justice which still has deviations so that the services provided are not yet fair to the community. And based on the test results on each indicator of Transparency, Responsiveness, Justice, it turned out that Good Governance had an influence in supporting the implementation of public services at the Population and Civil Registration Office in Mimika Regency.
Co-Authors Amelia, Isma Patiung, Juandi Pademme