Article Per Year (5 Year)
p-Index From 2021 - 2026
0
P-Index
This Author published in this journals
All Journal ASEAN Journal on Hospitality and Tourism
S. Gaur, Sanjaya
Sunway University, Bandar Sunway, Kuala Lumpur, Malaysia
Humanities Engineering Social Sciences

Published : 1 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 1 Documents
Search

 1 
WHAT MAKES EXPERIENCE A MEMORABLE ONE FOR THE CUSTOMERS OF TOP INDONESIAN HOTELS Herjanto, Halimin; S. Gaur, Sanjaya
ASEAN Journal on Hospitality and Tourism Vol 13, No 2 (2014)
Publisher : ITB Journal Publisher, LPPM ITB

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (112.523 KB)

Abstract

With the increased competition within the Indonesian hotel industry, the need forhoteliers to create memorable hotel experiences for customers is becoming increasingly important. A better understanding of how to create such experiences can help ensure customers revisit a hotel and maintain their sense of loyalty. This study analyses and discusses real hotel customers’ reviews and feedback about their stay in the Top 10 Hotels in Indonesia. The findings show that perceptions of hospitality, perceptions of space and the overall hotel experience are the three most important factors in creating a memorable experience for Indonesian hotel customers. Limitations of this study and the avenues for future study are also discussed.
Co-Authors Herjanto, Halimin