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All Journal Prosiding Seminar Nasional Teknoka ARRUS Journal of Engineering and Technology
Meutia Hilda, Atiqah
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Computer Science & IT Electrical & Electronics Engineering Engineering Industrial & Manufacturing Engineering Library & Information Science

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Perancangan Sistem Pakar Untuk Diagnosa dan Rekam Riwayat Kerusakan Laptop Menggunakan Metode Dempster Shafer Meutia Hilda, Atiqah; Rifki Alfiansyah, Mohamad; Jafar Elly, Muhammad
Prosiding Seminar Nasional Teknoka Vol 8 (2023): Proceeding of TEKNOKA National Seminar - 8
Publisher : Fakultas Teknik, Universitas Muhammadiyah Prof. Dr. Hamka, Jakarta

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Abstract

Laptops are one of the most widely used computer devices because they have a minimalist and practical design so they can be taken anywhere. Using a laptop for a long period of time sometimes results in various types of damage with a variety of specific symptoms. The availability of technician laptop service locations is not always available within 24 hours. Based on preliminary data, 58% of users do not know the actual location of the damage to their laptop, while 42% of users already know the location of the damage to their laptop, and 48% of users will first find out the cause of the damage on the internet, the other 30% will immediately take it to a service center.. Goal. of this system is to create an Expert System for Diagnosing Laptop Damage and recording the damage history based on a website, making it easier for laptop users to find out where the damage to their laptop is based on the symptoms they experience. System testing was carried out using alpha and beta testing which resulted in an effectiveness test of 85.81, this shows that the system can make it easy for laptop users to find the location of the damage to their laptop based on symptoms.
A Decision Support System Based on The Weighted Sum Model for Determining Priority of Service Improvements in The Travoy Application Muhammad Rifai, Asep; Meutia Hilda, Atiqah
ARRUS Journal of Engineering and Technology Vol. 4 No. 1 (2024)
Publisher : PT ARRUS Intelektual Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35877/jetech2675

Abstract

Customer service is an aspect that needs to be evaluated regularly as it is one of the company's efforts to maintain its business performance. PT Jasa Marga (Persero) Tbk, which operates the Travoy application as a digital platform to provide public information services to road users, has faced a decline in the public information service satisfaction index from 4.74 to 4.60. This decline is a serious concern for the company because service to road users is part of the company's mission. Therefore, a study was conducted to identify and analyze the problems in the Travoy application and to determine the priorities for service improvement. The method used in the development of the Decision Support System (DSS) is the Weighted Sum Model (WSM). The results of the implementation of the WSM-based Decision Support System indicated that the priority for improving the Travoy application service is enhancing the application's stability with a total score of 8.37.
Co-Authors Jafar Elly, Muhammad Muhammad Rifai, Asep Rifki Alfiansyah, Mohamad