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All Journal Homes Journal: Hospital Management Studies Journal Journal of Public Health and Pharmacy
Abadi, Muh. Yusri
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Health Professions Medicine & Pharmacology Nursing Public Health Veterinary

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FACTORS RELATED TO THE UTILIZATION OF HEALTH SERVICES AT TRADITIONAL COMMUNITY HEALTH CENTER IN MAKASSAR Eka Ernalifia Saputri; Razak, Amran; Abadi, Muh. Yusri
Homes Journal = Hospital Management Studies Journal Vol 4 No 3 (2023): Homes Journal: October
Publisher : Universitas Islam Negeri Alauddin Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24252/hmsj.v4i3.39836

Abstract

Background: Treatment methods through traditional healers and using herbal ingredients are an alternative for the community in overcoming health problems experienced, in addition to using conventional health services. Objective: This study aims to determine the factors related to the use of health services at Traditional Community Health Center in Makassar (Balai Kesehatan Tradisional Masyarakat Makassar/BKTM) in 2023. Methods: This research was conducted at Traditional Community Health Center in Makassar in May 2023. The population of this study were all outpatients in all types of services. The sample size was 95 respondents. The research method employed was a cross-sectional design with a quantitative approach. The data analysis techniques used were univariate and bivariate, and the tests applied was chi-square test. Results: The study's findings revealed that the utilization of health services at Traditional Community Health Center in Makassar was associated with three factors: availability(p=0.048), affordability(p=0.000) and accessibility(p=0.085). Conclusion: The utilization of health services at Traditional Community Health Center in Makassar correlated with availability, affordability, and accessibility. It is recommended for the management to improve facilities that are not yet available, as well as increase promotion and publication regarding traditional health services and the existence of the Balai Kesehatan Traditional Masyarakat Makassar.
Factors Influencing the Utilization of the Mobile JKN Health Application in Indonesia Rahmadani, Suci; Feisha, Alifa Lulu; Palutturi, Sukri; Balqis, Balqis; Abadi, Muh. Yusri
Journal of Public Health and Pharmacy Vol. 5 No. 3: NOVEMBER 2025
Publisher : Pusat Pengembangan Teknologi Informasi dan Jurnal Universitas Muhammadiyah Palu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56338/jphp.v5i3.6438

Abstract

Introduction: The Indonesian Health Social Security Administering Agency (BPJS) has developed an information technology-based service, Mobile JKN, which can be accessed via smartphone. This application can make obtaining program services easier for National Health Insurance participants. However, utilization of the Mobile JKN application is still lacking; only 6.8% of National Health Insurance Participants in Ternate City use this application. This research aims to determine the factors related to using the Mobile JKN application at BPJS Health in Ternate City. Methods: This type of research is quantitative, using an analytical survey method and a cross-sectional study. A sample of 265 was obtained by chance through direct interviews and online questionnaires on Google Forms. Univariate data analysis with frequency distribution and bivariate analysis using Fisher's exact test. Results: The research found a relationship between system quality (p=0.001), information quality (p=0.000), service quality (p=0.000), user satisfaction (p=0.000), and net benefits (p=0.000) with the use of the Mobile JKN application. These findings highlight the critical role of technical and user experience factors in driving app adoption. Conclusion: All research variables were related to using the Mobile JKN application. The information system for the Mobile JKN application must be developed to be more easily accessible to all groups of society. To improve utilization, efforts should focus on enhancing accessibility, user-friendliness, and digital literacy, especially for underserved populations. Strengthening infrastructure and nationwide awareness campaigns can further drive adoption. These findings provide valuable insights for policymakers and serve as a model for similar digital health initiatives globally.
Co-Authors Amran Razak Balqis Balqis Eka Ernalifia Saputri Feisha, Alifa Lulu Suci Rahmadani Sukri Palutturi