Ginting, Aditya Madinta Putra
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Pengaruh Kualitas Pelayanan terhadap Kepuasan Masyarakat pada Kantor Kelurahan Sobo Kecamatan Banyuwangi Kabupaten Banyuwangi Widuri, Ayu; Ginting, Aditya Madinta Putra; Harsono, Moh.; Qomariah, Nurul; Nursaid, Nursaid
BUDGETING : Journal of Business, Management and Accounting Vol 5 No 2 (2024): BUDGETING : Journal of Business, Management and Accounting
Publisher : Institut Penelitian Matematika Komputer, Keperawatan, Pendidikan dan Ekonomi (IPM2KPE)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31539/budgeting.v5i2.7832

Abstract

Providing service to customers is a strategy to win the competition. With increasing business competition, every service provider must be able to provide the best service so that customers get satisfaction. This research aims to analyze the impact of the services provided on community satisfaction in Sobo Banyuwangi Village. All people who have an interest in the Sobo Banyuwangi Subdistrict Office are used as the population in this research. The number of samples was determined as 40 (forty) people using a minimum sample determination method of 5 to 10 multiplied by the number of indicators. Descriptive analysis to find out about respondents related to gender, age and education. The measuring instrument used will be tested for its level of validity and reliability. To answer the hypothesis developed using multiple linear regression. To determine the contribution of the independent variable to the dependent variable, analysis of the coefficient of determination (R2) is used. The calculation results show that the quality of services provided by the Sobo Banyuwangi Subdistrict Office has an impact on community satisfaction. The contribution of the service quality variable is 63.9%. Keywords: Community Satisfaction, Service Quality, Sobo Village Office.
Pengaruh Budaya Organisasi, Kompensasi, Dan Pengembangan Karir Terhadap Talent Retention Dengan Keterlibatan Pegawai Sebagai Variabel Intervening Ginting, Aditya Madinta Putra; Nursaid, Nursaid; Sanosra, Abadi
Jurnal Manajerial Vol 12 No 01 (2025): Jurnal Manajerial
Publisher : Program Studi Manajemen Universitas Muhammadiyah Gresik

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30587/jurnalmanajerial.v12i01.9140

Abstract

Background – The mutation rate in the Civil Servant environment is still quite high, making it quite difficult to implement talent management. In the 2021 Civil Servant Candidate recruitment, 105 people were recorded as having resigned after being declared to have passed, this resignation was due to a mismatch in salary and placement location. Aims – this study aims to test and determine the direct or indirect influence of organizational culture variables, compensation and career development on talent retention through employee engagement as an intervening variable. Design/Methodology/Approach – This study uses a quantitative research method. Data were collected from 139 respondents who were selected using the random sampling method. The data analysis technique in this study used path analysis using the SEM (Structural Equation Modeling) model or Structural Equation Model with the WarpPLS 7.0 program. Results and Discussion – the results of this study indicate that the variables of organizational culture, compensation and career development partially have a positive and significant effect on talent retention, and also have a positive and significant effect on employee engagement. Based on path analysis, there is a direct and indirect influence of the independent variable on the dependent variable through the intervening variable. Conclusion - employee involvement in Jember district government activities will make employees more loyal and work optimally to achieve the goals of the district government. Improvement of organizational culture, and clarity of career development will increase talent retention, and supported by appropriate compensation. Research implications - based on the results of this study, the Jember district government must foster values ​​and norms in the organization to form a good organizational culture, evaluate and improve the career development system so that employees are more loyal and work optimally. Research limitations - based on the results of the determination coefficient test, the contribution of the independent variables is only 61% and 68%, so it is necessary to add more independent variables so that the results are better. This study has not separated state civil servants from non-state civil servants.