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All Journal BUDGETING : Journal of Business, Management and Accounting
Hartono, Anggito
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Humanities Social Sciences

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Faktor Anteseden yang Mempengaruhi Brand Trust dan Brand Loyalty pada Restoran Fastfood di Indonesia Hartono, Anggito; Cahyono, Roby; Arafah, Willy
BUDGETING : Journal of Business, Management and Accounting Vol 5 No 2 (2024): BUDGETING : Journal of Business, Management and Accounting
Publisher : Institut Penelitian Matematika Komputer, Keperawatan, Pendidikan dan Ekonomi (IPM2KPE)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31539/budgeting.v5i2.9803

Abstract

The research findings and discussions indicate that advertising and social network service content have a positive impact on customer engagement and brand trust. Additionally, customer engagement also positively influences brand trust and brand loyalty. Thus, advertising, social network service content, and customer engagement are important precursor factors in building brand trust, which in turn affects brand loyalty. This highlights the importance of addressing and managing these aspects in marketing strategies to achieve long-term goals in building and maintaining customer loyalty. Keywords: Antecedent Factors, Brand Trust and Brand Loyalty of Fast Food Restaurants.
Co-Authors Cahyono, Roby Willy Arafah, Willy