Article Per Year (5 Year)
p-Index From 2020 - 2025
0.61
P-Index
This Author published in this journals
All Journal JAKBS Jurnal Imiah Pengabdian Pada Masyarakat (JIPM) Menulis: Jurnal Penelitian Nusantara
Nurul Holida
Unknown Affiliation
Religion Economics, Econometrics & Finance Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Social Sciences Other

Published : 3 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 3 Documents
Search

 1 
Partisipasi Bank Indonesia Dalam Pengaturan Digitalisasi Sistem Pembayaran Indonesia Rini Puji Astuti; Nabila Syahda Kamila; Nurul Holida; Muzayyanah Agustin
Jurnal Akuntansi Keuangan dan Bisnis Vol. 2 No. 1 (2024): April - Juni
Publisher : CV. ITTC INDONESIA

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

The payment system as one part of financial infrastructure relating to funds transfer has made a large contribution in accelerating and expanding financial inclusion as the national financial inclusion strategy implementation. The payment system fluency guarantee is an inexorable necessity in the digital technology development era. This is both a responsibility and challenge for Bank Indonesia. The research purposes are to understand and analyze the regulation of Indonesia payment system by Bank Indonesia in the digital technology development era. The research uses normative juridical approach through library studies from various legal material sources. The regulation of Indonesia payment system by Bank Indonesia in the digital technology development era is held with reference to the five visions of Indonesia Payment System 2025 in IPS Blueprint 2025.
Kualitas Pelayanan Mesin Customer Service (CS) Digital Dalam Mengatasi Permasalahan Kartu ATM Nasabah Pada BCA KCP Besuki Situbondo Nurul Holida; Sofiah
Menulis: Jurnal Penelitian Nusantara Vol. 1 No. 3 (2025): Menulis - Maret
Publisher : PT. Padang Tekno Corp

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59435/menulis.v1i3.94

Abstract

Dunia perbankan persaingannya sangat kompetitif sehingga peningkatan kualitas layanan harus dilakukan dan senantiasa diupayakan. Ini merupakan upaya nyata untuk dapat memperoleh keunggulan kompetitif dan mewujudkan kepuasan nasabah. Kepuasan nasabah itu penting dan harus diprioritaskan karena nasabah yang tidak puas menunjukkan bahwa ada kegagalan penyampaian layanan yang diberikan bank. Kuìalitas Peìlayanan adalah seìgala beìntuìk peìlayanan yang dilakuìkan oleìh seìseìorang atauì peìnyeìleìnggara jasa seìcara maksimal deìngan seìgala keìuìnggguìlan dalam rangka meìmeìnuìhi keìbuìtuìhan dan harapan peìlanggan. Kuìalitas layanan meìruìpakan konseìp dari keìrangka strateìgi peìmasaran deìngan fokuìs peìmikiran bahwa peìlanggan meìmiliki harapan dan peìruìsahaan beìruìpaya dalam meìngimbangi harapan teìrseìbuìt deìngan meìwuìjuìdkan peìmeìnuìhan keìbuìtuìhan dan keìinginan peìlanggan. Mesin Customer Service (CS) digital adalah layanan terbaru BCA yang mengusung konsep self-service sehingga memudahkan nasabah mengurus kendala kartu selama 24 jam di lokasi tertentu tanpa harus mengantri di kantor cabang. Tak hanya ganti kartu, CS Digital juga menawarkan layanan registrasi untuk BCA Mobile, KlikBCA, dan SMS BCA.
Implementasi Teknologi Layanan Pelanggan BCA KCP Besuki Kabupaten Situbondo Nabila Syahda Kamila; Nurul Holida
Jurnal Imiah Pengabdian Pada Masyarakat (JIPM) Vol 1 No 3 (2024): Januari - Maret
Publisher : CV. ITTC INDONESIA

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

BCA KCP Besuki is located to the west of Besuki square, Besuki Village, Besuki District, Situbondo Regency, East Java 68356. The establishment of BCA KCP Besuki cannot be separated from the role of KCU Situbondo as the head office. Bank Central Asia is one of the largest banks in Indonesia which is divided into 12 (twelve) regional offices throughout Indonesia. The application of digital technology will follow economic theory which explains that technological progress leads to increased productivity and encourages company efficiency. An efficient and productive company will increase its ability to compete and dominate the market. The world of banking competition is very competitive so improving service quality must be carried out and always strived for. This is a real effort to gain competitive advantage and achieve customer satisfaction. Mobile banking, CS Digital, and E-Service, are banking services that can be accessed by customers very easily and very quickly. With the Mobile banking, CS Digital, and E-Service, facilities, every customer can make transactions very easily and very quickly at any time and in any branch. With service. Mobile banking, CS Digital, and E-Service, are expected to provide convenience, interest and benefits for customers in accessing the bank.
Co-Authors Muzayyanah Agustin Nabila Syahda Kamila Rini Puji Astuti Sofiah