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All Journal Jurnal Administrasi Pemerintahan Desa Railway Journal
Frizni, Dinda
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Social Sciences Transportation

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Penerapan Inovasi Access by KAI dalam Transformasi Pelayanan Publik pada PT KAI (Persero) Divisi Regional II Sumatera Barat Frizni, Dinda; Adnan, M. Fachri
Jurnal Administrasi Pemerintahan Desa Vol. 5 No. 1 (2024): Maret 2024
Publisher : Indonesian Journal Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47134/villages.v5i1.91

Abstract

Penelitian ini dilatar belakangi oleh perubahan pelayanan di PT KAI (Persero) melalui aplikasi Access by KAI sebagai sarana penyedia layanan pembelian tiket kereta api. Penelitian ini bertujuan untuk melihat sejauh mana penerapan inovasi Access by KAI serta kendala-kendala yang dihadapi dalam penerapan inovasi Access by KAI tersebut. Jenis penelitian ini kualitatif dengan menggunakan metode deskriptif. Pengumpulan data dilakukan melalui wawancara, dan studi dokumentasi. Untuk menguji keabsahan data, diterapkan Teknik triangulasi sumber dan Teknik analisis data melibatkan reduksi data, penyajian data, dan penarikan kesimpulan. Temuan studi menunjukan bahwa penerapan inovasi Access by KAI ini sudah cukup membantu penumpang dengan beberapa fitur tambahan didalamnya, dan transformasi pelayanan cukup berubah signifikan setelah adanya inovasi ini, akan tetapi masih ada masalah informasi kursi yang tidak jelas dan aplikasi sering logout dari penerapan Access by KAI di PT KAI (Persero) Divre II Sumatera Barat.
Implementation of Access by KAI Innovation in Public Service Transformation at PT KAI (Persero) Regional Division II West Sumatra Frizni, Dinda; Adnan, M. Fachri
Railway Journal Vol. 1 No. 1 (2024): January
Publisher : Indonesian Journal Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47134/railway.v1i1.2338

Abstract

This study is based on the changes in services that PT KAI (Persero) made when KAI launched the Access application, which serves as a tool to provide customers with train ticket purchasing services. The purpose of this study is to determine how effectively the Access innovation by KAI is being used, as well as the obstacles faced in its implementation. This type of research is qualitative, and the method is descriptive. Data was collected through documentation studies and interviews. Source triangulation techniques and data analysis techniques were used to test the validity of the data; both techniques involved data preparation, inference, and reduction. The research findings show that this KAI access innovation has been quite helpful to passengers with some additional features, and this innovation has changed the service significantly. However, there are still problems with unclear seat information and applications.
Co-Authors M. Fachri Adnan