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All Journal International Journal of Entrepreneurship and Business Management International Journal of Management and Business Applied
Herwina, Yulia
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Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Industrial & Manufacturing Engineering Social Sciences

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The Influence of Competence on Employee Performance: Investigation of Automotive Companie Herwina, Yulia
International Journal of Management and Business Applied Vol. 1 No. 1 (2022)
Publisher : Asosiasi Dosen Peneliti Ilmu Ekonomi dan Bisnis Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54099/ijmba.v1i1.97

Abstract

The purpose of this research is to find out The Effect of Competence on Employee Performance.This research was conducted at an automotive company in Riau Indonesia. The sample is because the population is small, the entire population is used as a sample.Based on the data obtained, the following conclusions can be drawn:The result of simple linear regression is obtainedY=10,940+0.617X, it can be concluded that it has a positive direction of relationship. The results of the t_test show that competence has a significant effect on employee performance. The result of the coefficient of determination is 0.496. This means 49.6%employee performance variable is influenced or explained by the competency variable, while the remaining 50.4% is influenced by other variables not examined in this study.
The Effect of Service Quality on Customer Satisfaction at At the National Bank in Indonesia Herwina, Yulia
International Journal of Entrepreneurship and Business  Management Vol. 1 No. 2 (2022)
Publisher : Asosiasi Dosen Peneliti Ilmu Ekonomi dan Bisnis Indonesia (ADPEBI)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54099/ijebm.v1i2.354

Abstract

Banks are financial institutions that serve as places to store funds from banks, government and private agencies, as well as individuals and carry out credit activities. Various services provided by banks are to serve financing needs and to launch a payment system mechanism for the economic sector. Service quality is one of the key factors for the success of a bank as a service company and it cannot be denied in today's business world, because there is nothing more important for a bank than overcoming the problem of customer satisfaction and satisfaction through service as one of its business commitments. The purpose of this study was to determine whether service quality affects customer satisfaction at a national bank in Indonesia. The number of samples in this study were 89 people. From the results of the overall validity test of statement items between the service quality variable and the satisfaction variable it is declared valid because the value of rcount > rtable. The simple linear regression results show that the service quality variable has a significant effect on the satisfaction variable.
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