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All Journal INTERNATIONAL JOURNAL OF CULTURAL AND SOCIAL SCIENCE International Journal of Health and Pharmaceutical (IJHP)

Lestari Ramadhani Nasution, Sri

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Author-ID : 7633299

Humanities Environmental Science Languange, Linguistic, Communication & Media Library & Information Science Nursing Public Health Social Sciences

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Analysis Of The Effect Of The Process Of Issuing Health Personnel Licenses Using The Sipandu Medan Application On Health Worker Satisfaction In Dpmptsp Medan City Nurunnisa, Syarifah; Girsang, Ermi; Lestari Ramadhani Nasution, Sri
International Journal of Health and Pharmaceutical (IJHP) Vol. 3 No. 4 (2023): November 2023
Publisher : CV. Inara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51601/ijhp.v3i4.209

In the era of global reform and information, public services by government officials today still have many weaknesses so that they have not been able to meet the quality expected by the community. This is indicated by the existence of various public complaints submitted through the mass media and social networks as well as the results of a community satisfaction survey which stated that the permit issuance process took a long time, the information conveyed was not clear and not transparent. The purpose of this study was to analyze the effect of the process of issuing health worker permits using the Medan Sipandu Application on Community Satisfaction in Dpmptsp Medan City This type of research is Quantitative Analytical research, namely the method in the form of numeric data using a cross sectional approach, with a sample of 200 people. The results of this study are that the variable that has the most influence on the satisfaction of health workers regarding the use of the Sipandu Medan Application is complaint handling. statistical test resultsearned valuep significance is 0.000 <0.05. So it can be concluded that there is an effect of handling complaints on the satisfaction of health workers regarding the use of the Sipandu Medan Application.SIPANDU is here to make it easier for the public to submit related complaints.

Analysis Of The Effect Of The Process Of Issuing Health Personnel Licenses Using The Sipandu Medan Application On Health Worker Satisfaction In Dpmptsp Medan City Nurunnisa, Syarifah; Girsang, Ermi; Lestari Ramadhani Nasution, Sri
International Journal of Health and Pharmaceutical (IJHP) Vol. 4 No. 4 (2024): November 2024
Publisher : CV. Inara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51601/ijhp.v4i4.238

In the era of global reform and information, public services by government officials today still have many weaknesses so that they have not been able to meet the quality expected by the community. This is indicated by the existence of various public complaints submitted through the mass media and social networks as well as the results of a community satisfaction survey which stated that the permit issuance process took a long time, the information conveyed was not clear and not transparent.The purpose of this study was to analyze the effect of the process of issuing health worker permits using the Medan Sipandu Application on Community Satisfaction in Dpmptsp Medan City. This type of research is Quantitative Analytical research, namely the method in the form of numeric data using a cross sectional approach, with a sample of 200 people. The results of this study are that the variable that has the most influence on the satisfaction of health workers regarding the use of the Sipandu Medan Application is complaint handling. statistical test resultsearned valuep significance is 0.000 <0.05. So it can be concluded that there is an effect of handling complaints on the satisfaction of health workers regarding the use of the Sipandu Medan Application.SIPANDU is here to make it easier for the public to submit related complaints.

ANALYSIS OF THE CAUSES OF CLAIM REJECTIONS BY MANDIRI INHEALTH INSURANCE COMPANY Rehulina Br Purba, Farida; Lestari Ramadhani Nasution, Sri; Girsang, Ermi
International Journal of Cultural and Social Science Vol. 6 No. 1 (2025): International Journal of Cultural and Social Science
Publisher : Pena Cendekia Insani

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53806/ijcss.v6i1.964

Claim rejection by insurance companies often occurs and in practice not all claims submitted by customers can be accepted. Facts at the research location, namely the Mandiri In health Insurance Company, claim rejection data for the period January-December 2023, namely individual Indemnity 47,730 cases and Managed Care 5,525 cases. The purpose of the study was to analyze the causes of customer claim rejection by the Mandiri In health Medan Insurance Company. Types of qualitative research with methods descriptive. The research informants were determined by purposive sampling consisting of 1 key informant and 5 main informants. The results of the study showed that the procedure for submitting insurance claims at the Mandiri In health Insurance Company in Medan City is by filling out the claim submission form, submitting the original valid and stamped receipt, including the account number, completing all claim document files and submitting them to the company. The causes of claim rejection are incomplete claim files, policy exceptions, ceiling benefit limits, claim expiration, double claim submissions, indications of fraud and administration. The conclusion of the research results is that the cause of the rejection of customer claims by the Mandiri In health Insurance Company came from the customer's error in not being able to fulfill the requirements needed for their insurance claim to be accepted It is recommended that the insurance company management provide training to officers to improve skills in dealing with and explaining problems that cause customer claims to be rejected and increase socialization of insurance products to the public or prospective customers.

Analysis of Efficiency Of KDT-OAT and Removal Preparations on The Recovery of Pulmonary Tuberculosis Duha, Kristin Berlianta; Lestari Ramadhani Nasution, Sri; Girsang, Ermi; Suyono, Tan
International Journal of Health and Pharmaceutical (IJHP) Vol. 2 No. 2 (2022): May 2022
Publisher : CV. Inara

Background: Tuberculosis is one of the 10 most common causes of death and is the single most common cause of infection and causes illness every year in millions of people. The etiology of tuberculosis is the bacteria Mycobacterium tuberculosis and Mycobacterium bovis. These germs have a size of 0.5-4 microns x 0.3-0.6 microns with thin rods, straight or slightly bent, granular or have no sheath, but have a thick outer layer consisting of lipoids (especially mycolic acid). Based on data from the Riset Kesehatan Dasar in 2018 conducted by the Kementerian Kesehatan RI, the prevalence rate of pulmonary TB by doctors in Indonesia in 2018 was the same as in 2013 which was 0.4%. Based on the OAT guidelines used in Indonesia, there are two OAT drug preparations, namely OAT-KDT or (FDC) and the Kombipak package. Comparison of the efficacy of this drug in curing pulmonary TB also varies. Objective: To determine the efficacy of KDT-OAT and removal preparations on the cure rate of pulmonary TB. Methods: This type of research is a retrospective cohort study, which is a time-period approach. This study was conducted in October-November 2020. Results: There was no significant difference in treatment outcomes in pulmonary TB patients who received OAT-KDT or OAT-release preparations.

Factors Affecting The Performance of Health Officers in The Care of Covid-19 Patients at Murni Teguh Memorial Hospital Bangbang Buhari; Lestari Ramadhani Nasution, Sri; Girsang, Ermi; Novalinda Ginting, Chrismis
International Journal of Health and Pharmaceutical (IJHP) Vol. 2 No. 2 (2022): May 2022
Publisher : CV. Inara

Covid-19 is a respiratory infection caused by the SARS-CoV-2 virus. COVID-19 is transmitted through close physical contact and respiratory droplets and can be transmitted airborne during aerosol procedures. In Indonesia as of January 21, 2021, there have been 951,651 cases with the result that 772,790 patients recovered and 27,203 people died.Nurses treat patients directly at close distances and are often directly exposed to the SARS-CoV-2 virus and have a high risk of experiencing COVID-19 disease (Hope et al, 2011). Preliminary reports suggest that the rate of COVID-19 infection among nurses is higher than during the SARS pandemic (Huang et al, 2020). The World Health Organization reports that more than 22,000 medical workers spread across 52 countries and regions have been infected with the corona virus (Covid-19). This research purpose to find out the factors that affect the performance of health workers in treating Covid-19 patients at Murni Teguh Memorial Hospital. This type of research isquantitative research with a cross sectional approach.This research was conducted in November 2021. There arethe influence of individual factors and organizational factors on the performance of health workers in treating Covid-19 patients at Murni Teguh Memorial Hospital.

Factors Affecting Health Worker Anxiety in Covid-19 Prevention at Murni Teguh Memorial Hospital Lilies Lingkaran; Lestari Ramadhani Nasution, Sri; Girsang, Ermi; Novalinda Ginting, Chrismis
International Journal of Health and Pharmaceutical (IJHP) Vol. 2 No. 2 (2022): May 2022
Publisher : CV. Inara

The incidence of Covid-19 is a pandemic that has hit the whole world. Health workers who treat Covid-19 patients are a group with a very high risk of exposure. The psychological response experienced by health workers to infectious disease pandemics is increasing because it is caused by feelings of anxiety. This study analyzes what factors influence the anxiety of health workers in preventing Covid-19 at Murni Teguh Memorial Hospital. This research is a quantitative analytic study with a cross sectional approach. The research population is health workers who are limited to doctors and nurses who are tasked with preventing, handling and caring for Covid-19 patients in the emergency room installation and isolation room at Murni Teguh Memorial Hospital Medan. Samples were taken using the Taro Yamane formula as many as 61 people. Methods of data collection through the distribution of questionnaires and documentation. The data analysis method consisted of univariate, bivariate and multivariate using multiple logistic regression equations. The results of the study showed the influence of workload, community stigma, family status, knowledge and availability of personal protective equipment (PPE) for health workers' anxiety in preventing Covid-19 in the Emergency Room and Pure Isolation Room of Teguh Memorial Hospital. The conclusion of the study is that the factors that influence the anxiety of health workers are workload, community stigma, family status, knowledge about Covid-19 prevention and the availability of PPE and workload is the dominant variable affecting the anxiety of health workers.

Analysis Of The Relationship Of Blood Sugar Control In Patients With Diabetes Mellitus With Compliance To Take Medicine In Balimbingan Hospital In 2019 Karmila, Erni; Lestari Ramadhani Nasution, Sri; Girsang, Ermi; Napiah Nasution, Ali
International Journal of Health and Pharmaceutical (IJHP) Vol. 2 No. 3 (2022): August 2022
Publisher : CV. Inara

Diabetes mellitus is a major public health problem because of its short-term and long-term complications. Diabetes Mellitus (DM) is a disease that involves pancreatic endocrine hormones, including insulin and glucagon. The main manifestations include disturbances of lipid, carbohydrate, and protein metabolism, which in turn stimulates hyperglycemia. This hyperglycemic condition will develop into diabetes mellitus with various forms of complications. Adherence is very important, especially in long-term treatment. In general, the level of compliance in each patient is described by the percentage of the number of drugs taken and the time of taking the drug within a certain period of time. This study aims to determine the relationship between controlled blood sugar in patients with diabetes mellitus with medication adherence at Balimbingan Hospital. The design of this study was cross sectional, with a quantitative approach with a sample of 56 patients. The data collection method in this study used a questionnaire and data on visits to patients with diabetes mellitus at Balimbingan Hospital.

Implementation Of Hospital Management Information System (SIMRS) At Royal Prima Hospital Ferdianti, Desy Lailani; Lestari Ramadhani Nasution, Sri; Girsang, Ermi; Suryono, Tan
International Journal of Health and Pharmaceutical (IJHP) Vol. 2 No. 3 (2022): August 2022
Publisher : CV. Inara

The health information system is part of the national health system (SKN), therefore the health system in Indonesia and health information are needed by hospitals. This concept is needed for the development of a hospital management information system (SIMRS), a puskesmas information system (SIP) and a clinicalinformation system (Handayani, 2020). The purpose of this study was to determine the analysis of theapplication of hospital management information systems (SIMRS) at RSU Royal Prima. The method in this research is qualitative. The population in this study amounted to 10 respondents. The results of the study show that SIMR is very influential on patient care, HR can use the SIMRS application and there is management support in theuse of SIMRS at Royal Prima Hospital Medan. Based on the results of research on the analysis of the application of hospital management information systems (SIMRS) at Royal Prima Hospital, it can be concluded that the quality of the system is still not good in the quality of the system in the field because the internet network problem is not good, the quality of system information has been very helpful for service, the quality of service is very good. , HR is different, new employees are the same as the old ones, if new employees haven't, so new employees should want to learn with old employees, and old employees are proficient in using SIMRS, management supports it because this is indeed a program from management, SIMRS Royal Prima Medan is there The advantages are in patient care and the quality of information systems, all service data at RSU Royal Prima Medan can be stored properly and nicely. It is hoped that the hospital will pay more attention to and improve the quality of the SIMRS internet network at RSU Royal Prima and provide training to all employees, especially for new employees on how to use SIMRS so that services at RSU Royal Prima Medan runsmoothly and well.

Analysis That Influences The Quality of Nursing Services in Installations of Colonel Abunjani Hospital, Bangko in 2019 Abdi Eliezer Dakhi, Juang; Lestari Ramadhani Nasution, Sri; Girsang, Ermi; Suryono, Tan
International Journal of Health and Pharmaceutical (IJHP) Vol. 2 No. 3 (2022): August 2022
Publisher : CV. Inara

The implementation of hospital health services in Indonesia currently faces increasingly complex challenges. The improvement of hospital quality must be improved in accordance with the development of the needs and demands of the community, accompanied by an increase in efficiency and productivity in the field of management, in accordance with the hospital's minimum service standards, professional standards, and standard operating procedures. The study aims to determine the relationship of knowledge, skills, behavior, education, experience, and motivation of nurses with the quality of nursing services at the kolonel abunjani bangko Hospital in 2019. This observational analytic study uses a Cross Sectional design. Chi square statistical test and multiple logistic regression regression were used to analyze data. The population and sample size in this study were 92 nurses where data collection was taken from the results of the questionnaire. The results of the bivariate analysis showed that there was a relationship of knowledge, skills, behavior, potential, education, experience, and motivation with the quality of nursing services at the kolonel abunjani bangko Hospital in 2019. The results of multivariate analysis showed that experience was the most dominant variable affecting quality service. Conclusions obtained are the relationship of knowledge, skills, behavior, potential, education, experience, and motivation of nurses with the quality of nursing services in kolonel abunjani bangko Hospital in 2019. It is recommended to the hospital, to continue to improve knowledge, skills, behavior, education, experience, and continuous motivation. By increasing competence and continuous performance, the nurse's weaknesses and strengths can be known. Thus, good nurse competency can give satisfaction to patients and provide job promotion so as to improve the work performance of nurses so that they can increase the quality of health services.

Analysis Utilization Of Online Self-Assessment Application (Aladin) In The Licensing Process Of Clinical And Pharmacy Office Of Investment And One Door Integrated Service In Medan City Year 2021 Leksmana, Oki; Lestari Ramadhani Nasution, Sri; Novalinda Ginting, Chrismis; Napiah Nasution, Ali; Wahyuni Nasution, Sri
International Journal of Health and Pharmaceutical (IJHP) Vol. 2 No. 3 (2022): August 2022
Publisher : CV. Inara

The use of information and communication technology itself has grown rapidly throughout the world during the COVID-19 pandemic. Developed countries that have succeeded in reducing the number of COVID-19 cases have used various methods of using information and communication technology. Such as the use of tracking applications installed on cellular phones, payments using mobile payment applications, the installation of infrared heat detection cameras at the entrances of public places and crowds, even smart watches with applications that can collect data on heart rate, body temperature, and sleep patterns to detect signs of viral illness.The purpose of this study was to analyze the use of the Online Self-Assessment Application (Aladin) in the licensing process for clinics and pharmacies at the Medan City Investment and One Stop Integrated Service Office in 2021.This research is a descriptive type with a quantitative approach. In this survey research, a questionnaire is used as a research instrument, in the form of a sheet containing several questions with a standard structure as a research instrument. Based on the results of research from several journals using TAM analysis, it was found that perceived ease of use and perceived usefulness had a positive and significant effect on attitudes toward using and actual system use. Their research results show that perceived ease of use and perceived usefulness have a positive and significant effect on attitudes toward using and actual system use.

Co-Authors Abdi Eliezer Dakhi, Juang Asthariq, Miftah Bangbang Buhari Duha, Kristin Berlianta Ermi Girsang, Ermi Ferdianti, Desy Lailani Ginting, Chrismis Novalinda Girsang, Ermi Happy, Happy Kaban, Karmila Karmila, Erni Khu, Adrian Leksmana, Oki Lilies Lingkaran Napiah Nasution, Ali Nurunnisa, Syarifah Pangestu Simarmata, Hans Putra Nasution, Pratama Rehulina Br Purba, Farida Sembiring, Melyala Cristy simatupang, lenny Solvia, Irma Suryono, Tan Susanti, Prayitna Suyono, Tan Wahyuni Nasution, Sri Wijayanti, Natasha Rismayana

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