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All Journal INTERNATIONAL JOURNAL OF CULTURAL AND SOCIAL SCIENCE International Journal of Health and Pharmaceutical (IJHP)
Lestari Ramadhani Nasution, Sri
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Humanities Environmental Science Languange, Linguistic, Communication & Media Library & Information Science Nursing Public Health Social Sciences

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Analysis Of The Effect Of The Process Of Issuing Health Personnel Licenses Using The Sipandu Medan Application On Health Worker Satisfaction In Dpmptsp Medan City Nurunnisa, Syarifah; Girsang, Ermi; Lestari Ramadhani Nasution, Sri
International Journal of Health and Pharmaceutical (IJHP) Vol. 3 No. 4 (2023): November 2023
Publisher : CV. Inara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51601/ijhp.v3i4.209

Abstract

In the era of global reform and information, public services by government officials today still have many weaknesses so that they have not been able to meet the quality expected by the community. This is indicated by the existence of various public complaints submitted through the mass media and social networks as well as the results of a community satisfaction survey which stated that the permit issuance process took a long time, the information conveyed was not clear and not transparent. The purpose of this study was to analyze the effect of the process of issuing health worker permits using the Medan Sipandu Application on Community Satisfaction in Dpmptsp Medan City This type of research is Quantitative Analytical research, namely the method in the form of numeric data using a cross sectional approach, with a sample of 200 people. The results of this study are that the variable that has the most influence on the satisfaction of health workers regarding the use of the Sipandu Medan Application is complaint handling. statistical test resultsearned valuep significance is 0.000 <0.05. So it can be concluded that there is an effect of handling complaints on the satisfaction of health workers regarding the use of the Sipandu Medan Application.SIPANDU is here to make it easier for the public to submit related complaints.
Analysis Of The Effect Of The Process Of Issuing Health Personnel Licenses Using The Sipandu Medan Application On Health Worker Satisfaction In Dpmptsp Medan City Nurunnisa, Syarifah; Girsang, Ermi; Lestari Ramadhani Nasution, Sri
International Journal of Health and Pharmaceutical (IJHP) Vol. 4 No. 4 (2024): November 2024
Publisher : CV. Inara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51601/ijhp.v4i4.238

Abstract

In the era of global reform and information, public services by government officials today still have many weaknesses so that they have not been able to meet the quality expected by the community. This is indicated by the existence of various public complaints submitted through the mass media and social networks as well as the results of a community satisfaction survey which stated that the permit issuance process took a long time, the information conveyed was not clear and not transparent.The purpose of this study was to analyze the effect of the process of issuing health worker permits using the Medan Sipandu Application on Community Satisfaction in Dpmptsp Medan City. This type of research is Quantitative Analytical research, namely the method in the form of numeric data using a cross sectional approach, with a sample of 200 people. The results of this study are that the variable that has the most influence on the satisfaction of health workers regarding the use of the Sipandu Medan Application is complaint handling. statistical test resultsearned valuep significance is 0.000 <0.05. So it can be concluded that there is an effect of handling complaints on the satisfaction of health workers regarding the use of the Sipandu Medan Application.SIPANDU is here to make it easier for the public to submit related complaints.
ANALYSIS OF THE CAUSES OF CLAIM REJECTIONS BY MANDIRI INHEALTH INSURANCE COMPANY Rehulina Br Purba, Farida; Lestari Ramadhani Nasution, Sri; Girsang, Ermi
International Journal of Cultural and Social Science Vol. 6 No. 1 (2025): International Journal of Cultural and Social Science
Publisher : Pena Cendekia Insani

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53806/ijcss.v6i1.964

Abstract

Claim rejection by insurance companies often occurs and in practice not all claims submitted by customers can be accepted. Facts at the research location, namely the Mandiri In health Insurance Company, claim rejection data for the period January-December 2023, namely individual Indemnity 47,730 cases and Managed Care 5,525 cases. The purpose of the study was to analyze the causes of customer claim rejection by the Mandiri In health Medan Insurance Company. Types of qualitative research with methods descriptive. The research informants were determined by purposive sampling consisting of 1 key informant and 5 main informants. The results of the study showed that the procedure for submitting insurance claims at the Mandiri In health Insurance Company in Medan City is by filling out the claim submission form, submitting the original valid and stamped receipt, including the account number, completing all claim document files and submitting them to the company. The causes of claim rejection are incomplete claim files, policy exceptions, ceiling benefit limits, claim expiration, double claim submissions, indications of fraud and administration. The conclusion of the research results is that the cause of the rejection of customer claims by the Mandiri In health Insurance Company came from the customer's error in not being able to fulfill the requirements needed for their insurance claim to be accepted It is recommended that the insurance company management provide training to officers to improve skills in dealing with and explaining problems that cause customer claims to be rejected and increase socialization of insurance products to the public or prospective customers.
Co-Authors Girsang, Ermi Nurunnisa, Syarifah Rehulina Br Purba, Farida