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All Journal Jurnal Ilmiah Universitas Batanghari Jambi Jurnal Ilmu Manajemen Advantage
Wiradiputra, Indra Aldila
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Agriculture, Biological Sciences & Forestry Civil Engineering, Building, Construction & Architecture Economics, Econometrics & Finance Education Law, Crime, Criminology & Criminal Justice

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Assessing Technical, Functional And Image Aspects Of Service Quality And Their Impact On Citizen Satisfaction As-Sajjad, Muhammad Dzaky; Agustina, Iin; Wiradiputra, Indra Aldila
Jurnal Ilmu Manajemen Advantage Vol. 7 No. 2 (2023): Desember 2023
Publisher : Institut Teknologi dan Bisnis Widya Gama Lumajang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30741/adv.v7i2.1215

Abstract

This study aims to examine how the influence of technical aspects, functional aspects, and image on the service quality in Cibeunying Kidul District, Bandung, and how the quality of these services has an impact on citizen satisfaction as service users. By using a quantitative approach, the research sample was determined by convenience sampling technique. The selected research respondents were people who had used services at the Cibeunying Kidul Bandung District Office and were willing to voluntarily participate in the research. During the two-month study period, there were 89 respondents who were willing to participate and filled out a questionnaire that was sent online. The data that has been collected is analyzed using path analysis. The results of the study show that only technical and functional aspects can affect service quality in Cibeunying Kidul District, Bandung. Meanwhile, service quality has a very large influence on citizen satisfaction in Cibeunying Kidul District, Bandung. These results provide important implications for public organizations in an effort to increase citizen satisfaction and as an effort to encourage an increase in the quality of public services provided, especially by looking at the most important aspects that reflect of these services quality.  
Implementasi Kebijakan Pengelolaan Sampah di Dinas Lingkungan Hidup Kota Cimahi Supriatna, Cecep; Susniwati, Susniwati; Wiradiputra, Indra Aldila
Jurnal Ilmiah Universitas Batanghari Jambi Vol 24, No 1 (2024): Februari
Publisher : Universitas Batanghari Jambi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33087/jiubj.v24i1.4133

Abstract

The purpose of this study is to find out the implementation of waste management policies at the Cimahi City Environment Agency (DLH) using a qualitative method with a descriptive nature. Data was collected by observation, documentation and interview techniques. Based on the research conducted, it can be concluded that (1) the implementation of waste management policies in Cimahi DLH City has been carried out properly in accordance with Cimahi City Regional Regulation No. 6/2019. However, not all of it can be carried out effectively because not all waste at the TPS can be transported to the TPA every day, this is due to weather factors, infrastructure and inadequate infrastructure. (2) The lack of human resources at DLH Cimahi City is due to the limited recruitment of employees according to staffing regulations. To overcome this, employee training is carried out; (3) Implementation of waste management policies carried out by DLH Cimahi City, namely the Maggotization program, namely the decomposition of organic waste by utilizing maggot larvae and several ways of managing waste, namely through the Cimahi People's Movement to Sort Waste (Gerak Ompipah) and also Together Reducing Waste (Barengas) ; (4) The strategy for disseminating information on the application of waste management policies in Cimahi City is carried out through education and outreach from DLH Cimahi directly to the public.
Co-Authors Agustina, Iin As-Sajjad, Muhammad Dzaky Supriatna, Cecep