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All Journal Media Gizi Kesmas
Paramesthi, Shanti Pawitra
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Environmental Science Health Professions Nursing Public Health Social Sciences

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Analisis Hubungan Waktu Tunggu terhadap Kepuasan Pasien di Puskesmas: Literature Review Paramesthi, Shanti Pawitra; Prayoga, Diansanto
Media Gizi Kesmas Vol 12 No 1 (2023): MEDIA GIZI KESMAS (JUNI 2023)
Publisher : Universitas Airlangga

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.20473/mgk.v12i1.2023.537-540

Abstract

Background: The community as recipients of health services certainly wants quality health services. To know the quality or not of a health service can be seen from the waiting time and patient satisfaction which is an indicator of the success of health services. Waiting time has an important role in giving a good first impression to the patient. Objectives: This study aims to determine the relationship between waiting time and patient satisfaction at the puskesmas. Methods: The study uses a literature review method based on theis based on the PRISMA protocol. The literature reviewed is literature that discusses patient satisfaction based on waiting time for services at the puskesmas. Results: The search results for articles in the Google Scholar and ResearchGate databases show that there are 4 (four) journals that meet the criteria. These four articles have been filtered using keywords, inclusion and exclusion criteria, published between 2018-2021. All articles reviewed are Indonesian language articles with quantitative research types. Conclusions: Based on the 4 (four) journals that have been reviewed, 3 (three) of them show that the length of waiting time for services is related to patient satisfaction at the puskesmas.
Co-Authors Diansanto Prayoga