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All Journal MES Management Journal Student Scientific Creativity Journal Jurnal Kajian Dan Penalaran Ilmu Manajemen El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam
Walid Jumlad
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Analisis Kesiapan SDM dalam Pengembangan Karir Karyawan pada Unit PKP-PK di UPBU Tebelian Sintang Ronaldy Candra Septyanto; Walid Jumlad
Student Scientific Creativity Journal Vol. 1 No. 6 (2023): November: Student Scientific Creativity Journal
Publisher : Pusat Riset dan Inovasi Nasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/sscj-amik.v1i6.2284

Abstract

Human resource readiness is an important asset and is the main determining factor in the performance of all activities and institutional activities, so that it can support employee career development. Career development is very important to support life achievements and quality of life as well as job satisfaction with each individual's current achievements. There are two factors in career development that can determine a person's career success, namely internal factors including motivation to progress, intellectual ability, interpersonal skills, level of education, and work experience. Meanwhile, factors that come from outside are the attitude of superiors, the weight of work, job vacancies and work productivity. The aim of this research is to determine the personal readiness of HR in the PKP-PK unit in career development at UPBU Tebelian Sintang and to find out the process, obstacles and solutions regarding HR readiness in career development at the unit (PKP-PK) at UPBU Tebelian Sintang. This study uses a qualitative method. The data collection techniques used were observation, interviews and documentation. The respondents in this research were PKP-PK unit personnel at UPBU Tebelian Sintang. The observations in this research were to conduct reviews and observations at the PKP-PK unit at UPBU Tebelian Sintang. The documentation in this research is activities that occurred in the PKP-PK area at UPBU Tebelian Sintang. The results of the discussion in this research are that Readiness is a process or action carried out by a person to be ready to change or respond to something that can make them ready to provide a certain response or response to a situation and employees in the PKP-PK unit have provided information that their level of readiness is sufficient. far above average. Because it is able to prepare quality human resources who are willing to continue learning and developing themselves and Tebelian Sintang Airport has stages of career development in the Aviation Accident Relief and Fire Fighting (PKP-PK) unit, namely through a proposal process from superiors to be registered and get a queue where there will be further information if there is a call in the queue and then the names that come out must be ready to carry out training to support career development at the PKP-PK unit at Tebelian Sintang Airport.
Pengaruh Kualitas Pelayanan Store Terhadap Kepuasan Konsumen di Area Komersial Bandar Udara Internasional Yogyakarta Hikmah, Dea Nur; Walid Jumlad
MES Management Journal Vol. 4 No. 2 (2025): MES Management Journal
Publisher : MES Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56709/mesman.v4i2.653

Abstract

Yogyakarta International Airport plays a vital role as an access point for tourists and a driver of local economic growth. Its commercial areas provide services that shape visitor experiences. Service quality in stores is key to customer satisfaction and loyalty. This study analyzes the impact of service quality on customer satisfaction, offering strategic recommendations for improving services in the airport's commercial areas. This study employs a quantitative method conducted at Yogyakarta International Airport. Data were collected through questionnaires, observations, and documentation, involving 100 respondents who had shopped at airport stores. Respondents were selected based on their direct experience with store services. Data analysis was performed using simple linear regression, t-tests, and the coefficient of determination to examine the impact of service quality on consumer satisfaction levels in depth. Based on the research findings and discussion, this study concludes that there is a positive and significant influence of store service quality on customer satisfaction in the commercial area of Yogyakarta International Airport, as evidenced by simple linear regression and t-test results. The influence of service quality on customer satisfaction accounts for 79%, while the remaining 21% is attributed to other factors not examined in this study.
Pengaruh Work Life Balance (WLB) terhadap Retensi Petugas Aviation Security (AVSEC) di Yogyakarta International Airport (YIA) Galuh Eka Nofindra; Walid Jumlad
MES Management Journal Vol. 4 No. 2 (2025): MES Management Journal
Publisher : MES Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56709/mesman.v4i2.695

Abstract

Aviation Security (AVSEC) officers often face challenges in balancing work demands with personal needs or what is also called Work Life Balance (WLB). The high rate of employee turnover in the aviation industry has become a significant challenge for companies, especially in the context of employee retention. The purpose of this study was to determine whether there is an effect of Work Life Balance (WLB) on the retention of Aviation Security (AVSEC) officers at Yogyakarta International Airport (YIA) and to determine the magnitude of the effect of Work Life Balance (WLB) on the retention of Aviation Security (AVSEC) officers at Yogyakarta International Airport (YIA). This study adopts a quantitative research design with a data collection technique using a Likert scale-based questionnaire. The study was conducted at the Aviation Security (AVSEC) unit of PT Angkasa Pura Indonesia Yogyakarta International Airport (YIA) from August 1 to September 30, 2024, where Aviation Security (AVSEC) officers at Yogyakarta International Airport (YIA) were the objects of this study. The research sample consisted of 71 officers, which were determined using the Slovin formula. Data analysis involved descriptive statistical tests, instrument tests (validity and reliability), and hypothesis tests using simple linear regression, T-tests, and coefficient of determination (R²) tests. The results of the study indicate that there is an influence of Work Life Balance (WLB) on the retention of Aviation Security (AVSEC) officers at Yogyakarta International Airport (YIA), as evidenced by the t-value being greater than the T-table value, which is 4,604 > 1,994. The R² value is known to be 0,235, meaning that Work Life Balance (WLB) has an effect on the retention of Aviation Security (AVSEC) officers at Yogyakarta International Airport (YIA) by 23,5%.
Implementasi Performance Management System pada Unit Aviation Security di Bandar Udara Internasional Yogyakarta Walid Jumlad; Ajie Febrianto T
El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam Vol. 6 No. 10 (2025): El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam
Publisher : Intitut Agama Islam Nasional Laa Roiba Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47467/elmal.v6i10.9348

Abstract

To improve the quality of human resources, the role of the Performance Management System (PMS) is very important, as well as a crucial foundation for achieving productivity and sustainable progress of an organization. This study focuses on the Implementation of the Performance Management System in the Aviation Security unit at Yogyakarta International Airport. This study employs a qualitative research method, collecting primary data through interviews and observations, as well as secondary data from documents related to performance assessments and documented events. This study was conducted from August to September 2024 at Yogyakarta International Airport. The data collection techniques used were observation, interviews, and documentation. While the data analysis technique used data collection, data reduction, data presentation, and conclusion. The results of the study show that the implementation of PMS at Aviation Security YIA went through four main stages: Planning (Plan), Action (Act), Monitoring (Monitoring), and Assessment (Review). Planning constraints (adjustment of ambitious targets, personnel understanding) were overcome by involving the Chief and structured socialization. Action steps to deal with decreased motivation, fatigue, and a mentality that already memorizes, which reduces compliance and responsibility, are overcome through continuous training, strengthening leadership, instilling a culture of belonging, and a reward-punishment system. Monitoring is constrained by personal assessment, manual observation, large data volumes, and a limited number of Chiefs, overcome with objective training, standardization of checklists, and optimization of CCTV. Assessment and feedback face potential bias and personnel disagreement, overcome with counseling, training, mentoring, and disciplinary action.
Analisis Kepuasan Penggunaan Mesin Self Check-In Di Bandar Udara Internasional Yogyakarta – Kulonprogo Nining Rika Anggela; Walid Jumlad
Jurnal Kajian dan Penalaran Ilmu Manajemen Vol. 1 No. 3 (2023): Juli : Jurnal Kajian dan Penalaran Ilmu Manajemen
Publisher : CV. Aksara Global Akademia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59031/jkpim.v1i3.134

Abstract

User satisfaction is a feeling obtained from previous expectations either to be better or very adequate in a service. Services using self check-in machines can simplify and shorten users or prospective passengers in carrying out their activities at the airport. In this study, the research objective was to find out the satisfaction of using a self check-in machine at Yogyakarta – Kulonprogo International Airport. The research entitled Analysis of Satisfaction Using Self Check-In Machines at Yogyakarta International Airport - Kulonprogo, was conducted by distributing questionnaires to users of self check-in machines at Yogyakarta International Airport. This research uses quantitative research methods. Data analysis techniques use the validity test, reliability test, and analysis to determine the average level of satisfaction. The results showed that satisfaction with the use of self check-in machines at Yogyakarta International Airport was high. Evidenced by the results of the evaluation for the conformity of expectations indicator obtaining an evaluation value of 4.39, the intention to reuse indicator obtaining an evaluation value of 4.2733, and the availability indicator recommending obtaining an evaluation value of 4.18.
Co-Authors Ajie Febrianto T Galuh Eka Nofindra Hikmah, Dea Nur Nining Rika Anggela Ronaldy Candra Septyanto