Chukwuere, Joshua
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Journal : Journal of Information Systems and Informatics

User Requirements in Enterprise Resource Planning Systems Adoption: A Case of Botswana’s Higher Institutions Moya, Lingani; Chukwuere, Joshua
Journal of Information System and Informatics Vol 5 No 4 (2023): Journal of Information Systems and Informatics
Publisher : Universitas Bina Darma

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51519/journalisi.v5i4.612

Abstract

ERP systems are the largest software applications adopted by universities, along with quite significant investments in their implementation. However, unlike other applications, limited research has been conducted regarding the application of this system in higher education in Botswana. This study aims to identify user requirements in the adoption of enterprise resource planning (ERP) systems in Botswana’s higher education institutions. This study was conducted in three higher education institutions in Botswana. This study adopted the quantitative methodology of using surveys to understand ERP adoption in higher education and proposed a model that could be used to guide business information systems requirements to appropriate ERP systems in a higher educational environment. Based on the findings, the study proposed a conceptual model of ERP system adoption in higher education institutions using six success dimensions. The six success dimensions are user requirements, user satisfaction, information quality, service quality, institutional impact, system quality, and faculty/management impact. Only information quality was rejected from the model. The six success dimensions are the basis through which a higher education institution can understand user requirements in implementing an effective ERP.
Assessing Smart Service Adoption in South African Townships: An Extended UTAUT Framework Nojila, Olebogeng Hellen; Chukwuere, Joshua; Gorejena, Karikoga
Journal of Information System and Informatics Vol 7 No 4 (2025): December
Publisher : Asosiasi Doktor Sistem Informasi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63158/journalisi.v7i4.1294

Abstract

The concept of smart cities has emerged globally in response to rapid urban migration. However, in South Africa, many citizens still live on the peripheries of urban centers due to spatial and socio-economic inequalities stemming from apartheid, which displaced and marginalized township and rural populations. This study explores the factors influencing the adoption and acceptance of smart services in South African townships and assesses the moderating effects of the Unified Theory of Acceptance and Use of Technology (UTAUT) variables. To enhance the UTAUT framework, the study incorporates trust, self-efficacy, and perceived risk as additional constructs. A random survey was distributed to township residents, with a targeted sample size of 384. A total of 472 valid responses were analyzed. The findings reveal that social influence, trust, perceived risk, income, and education significantly determine smart service adoption. Furthermore, age, gender, income, and education were found to moderate user behavior, impacting both acceptance and practical use of these services. The results offer valuable insights for policymakers and service providers in townships, highlighting the importance of understanding the roles of social influence, trust, security, income, and education. These insights can guide the development of inclusive smart services, tailored awareness campaigns, secure technologies, and targeted digital skills programs, ensuring that smart service initiatives are equitable and effective in township contexts.