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All Journal Journal of Information Systems and Informatics Journal of Information Systems and Technology Research
Sarran, Dave
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Computer Science & IT Control & Systems Engineering Electrical & Electronics Engineering

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Determinants of E-participation in Government Initiatives based on Theory of Planned Behaviour: Insights from Guyana Sarran, Dave
Journal of Information System and Informatics Vol 6 No 3 (2024): September
Publisher : Universitas Bina Darma

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51519/journalisi.v6i3.797

Abstract

E-participation is growing increasingly relevant as a tool that facilitates citizens’ participation in policymaking and decision-making activities while studies surrounding the intention of citizens to engage with e-participation in developing countries remain limited. Thus, it is essential to understand the factors that may or may not influence a citizen’s intention to engage with e-participation initiatives in order to build successful initiatives. This study proposes a conceptual model that extends Theory of Planned Behaviour to incorporate the construct, Trust in Technology. Using data collected from an online survey of 344 Guyanese citizens, the model was tested and validated using Partial Least Square - Structural Equational Modelling (PLS-SEM). The quantitative results proved that citizens with stronger perceived behavioural control and subjective norms positively affects the intention to engage with e-participation. Additionally, the study found that attitude and trust in technology have no significant effect on citizen intention. The findings presented in this document present a vivid idea of the factors that impact citizens' intentions to participate in e-participation programmes in Guyana. These findings can help practitioners in designing effective and efficient e-participation programs.
The Future of Self-Service Technologies: Understanding User Intentions in Guyana Sarran, Dave
Journal of Information Systems and Technology Research Vol. 4 No. 1 (2025): January 2025
Publisher : Ali Institute or Research and Publication

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55537/jistr.v3i3.911

Abstract

Self-service technologies (SSTs) are playing a crucial role in the advancement of both developed and developing economies. These technologies, including automated teller machines (ATMs) and self-service kiosks, offer organizations more accessibility and efficiency. However, the successful implementation and deployment of SSTs, particularly in developing countries, is a complex and demanding task. Understanding the determinants of their adoption is therefore crucial. This study examines the determinants of citizens' willingness to utilize self-service technology, focusing specifically on self-service kiosks in Guyana. This study develops a conceptual model extending TAM with three additional predictor variables: Resistance to Change, Technology Anxiety, and User Interface. The data were collected through an online survey from 350 Guyanese citizens, and Partial Least Squares Structural Equation Modeling (PLS-SEM) was employed for testing and validating the model. The findings indicate that Resistance to Change, Technology Anxiety, and User Interface have significant impacts on Perceived Ease of Use. Additionally, Technology Anxiety was identified as a predictor of Resistance to Change. Perceived Ease of Use was a significant predictor of Perceived Usefulness, and Perceived Usefulness and Perceived Ease of Use were significant predictors of Attitude Toward Use. Finally, Attitude Toward Use was a predictor of intention to use self-service kiosks. By providing insights into the determinants of citizens' uptake of self-service technology in Guyana, the current study provides valuable suggestions for practitioners on how to design and implement successful public self-service systems.
Factors Driving Internet Banking Adoption in Guyana: A Study of Developing Countries Sarran, Dave; Mohammed, Ibrahim; DeFreitas, Penelope
Journal of Information System and Informatics Vol 7 No 3 (2025): September
Publisher : Universitas Bina Darma

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51519/journalisi.v7i3.1166

Abstract

Internet banking across banking institutions has grown tremendously in popularity over the past two decades. Internet banking among customers remains a crucial challenge within the banking industry, especially in developing countries. As such, this research investigates the factors affecting internet banking adoption in Guyana by extending the Technology Acceptance Model (TAM) to include information quality, service quality, system quality and computer self-efficacy as predictor variables. The study evaluated hypotheses that these variables influence users’ perceived ease of use and perceived usefulness, which in turn affect actual usage of internet banking services. Data from 160 internet banking customers was collected and analysed using the Structural Equation Modelling (SEM) approach to test eight (8) hypotheses among constructs of the extended TAM model. The findings of the study suggest that service quality positively affects consumers’ perceived ease of use of Internet banking, while computer self-efficacy positively affects consumers’ perceived usefulness to adopt Internet banking. The findings also demonstrated that both perceived ease of use and perceived usefulness significantly impacted the actual usage of Internet banking. The findings of this study offer Guyanese banking institutions useful information, emphasizing the necessity of enhancing service quality standards and funding digital literacy programs to increase the adoption of online banking services.
Co-Authors DeFreitas, Penelope Mohammed, Ibrahim