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All Journal Sistemasi: Jurnal Sistem Informasi Journal of Information Systems and Informatics
Qiyamullaily, Arista
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Computer Science & IT Electrical & Electronics Engineering

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Barriers to Business Process Innovation in Public Service Organizations Qiyamullaily, Arista; Susanto, Tony Dwi; Mahendrawathi, ER
Journal of Information System and Informatics Vol 6 No 3 (2024): September
Publisher : Universitas Bina Darma

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51519/journalisi.v6i3.858

Abstract

This study aims to identify the main barriers in implementing business process innovation in government organizations using the Systematic Literature Review (SLR) method. The barriers were categorized into four aspects: people, technology, structure, and process, in accordance with the Socio-Technical Theory approach. The results show that a lack of knowledge and training related to innovation, limited funding, and inadequate technological infrastructure are the dominant barriers. In addition, complex bureaucracy and lack of structured processes are also significant barriers. The research recommends a holistic approach that includes improved communication, training, technology investment, as well as bureaucratic reform to foster more effective innovation. The findings provide a basis for better policy-making and emphasize the importance of further research to understand and address barriers to innovation in different countries.
Influencing the Adoption of e-Government: A Systematic Literature Review Qiyamullaily, Arista; Subriadi, Apol Pribadi
Sistemasi: Jurnal Sistem Informasi Vol 13, No 5 (2024): Sistemasi: Jurnal Sistem Informasi
Publisher : Program Studi Sistem Informasi Fakultas Teknik dan Ilmu Komputer

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32520/stmsi.v13i5.4491

Abstract

This Systematic Literature Review study discusses the factors that influence the adoption of e-government services with varsiability in the influence of these factors in various countries. The research confirms the importance of trust, performance expectancy, effort expectancy, social influence, and facilitating conditions in the acceptance and adoption of e-government services. Trust factors, especially related to information security and government transparency, were found to be key elements in driving e-government adoption. In addition, the expectation of benefits obtained, ease of use, and influence from the social environment also play an important role in people's decision to use the service. Suggested recommendations to increase e-government adoption involve improving technology infrastructure, supportive policies, technology training for government personnel, as well as an approach that considers local community conditions and factors. This study provides important insights for governments and agencies in improving e-government services and increasing the adoption of these technologies across various social and cultural environments.
Co-Authors Apol Pribadi Mahendrawathi, ER Tony Dwi Susanto