Article Per Year (5 Year)
p-Index From 2021 - 2026
0
P-Index
This Author published in this journals
All Journal JURNAL RISET BISNIS DAN MANAJEMEN
Siwi, Amaldo Reza
FEB Universitas Sam Ratulangi Manado
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance

Published : 1 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 1 Documents
Search

 1 
Analisis pengaruh Kepercayaan, Servicecape dan Komunikasi terhadap kepuasan pasien pada Rumah Sakit (RSUP Prof. Dr. R.D. Kandou Manado Siwi, Amaldo Reza
JURNAL RISET BISNIS DAN MANAJEMEN Vol 7 (2019): JRBM VOL 7 NO 2 TAHUN 2019
Publisher : Universitas Sam Ratulangi

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

This study aims to analyze the confidence of servicecape and communication on patient satisfaction at RSUP Prof. Dr. R.D. Kandou Manado. The population in this study was 37,498 patients inpatients. For the five most poly patients who stayed were Poly Public Health, Internal Medicine, Surgery, Child Health and Cardiology. Data is analyzed using research data processing techniques using SPSS 22. From the results of the study obtained findings that trust, servicecape, and communication have a significant effect on patient satisfaction simultaneously. Servicecape for patient satisfaction does not significantly influence patient satisfaction partiallyKeywords: Trust, Scape Service, Communication and Customer Satisfaction
Co-Authors