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All Journal Jurnal Mantik Java Nursing Journal
Yuswanto, Subur
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Computer Science & IT Economics, Econometrics & Finance Health Professions Languange, Linguistic, Communication & Media Medicine & Pharmacology Nursing

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The Influence of service quality on behavioral intentions mediated by patient trust and satisfaction Yuswanto, Subur; Azizah, Siti Nur
Jurnal Mantik Vol. 8 No. 1 (2024): May: Manajemen, Teknologi Informatika dan Komunikasi (Mantik)
Publisher : Institute of Computer Science (IOCS)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35335/mantik.v8i1.5014

Abstract

This study aims to determine the effect of service quality on trust, consumer satisfaction and behavioral intentions in the patient population of PKU Muhammadiyah Gombong Hospital. The population is patients at the PKU Muhammadiyah Gombong Hospital with a sample of 100 inpatients. Questionnaires are distributed by distributing questionnaires directly to patients. SmartPLS software version 3 was used to model the relationships between the variables studied. The research results confirm the existence of a relationship between trust and behavioral intentions, consumer satisfaction and behavioral intentions, service quality and trust, service quality and consumer satisfaction. The research results show that there is a significant mediating effect of consumer trust and satisfaction on the relationship between service quality and behavioral intentions. Based on the model presented in this research, we can conclude that service quality has a major impact on trust, patient satisfaction and behavioral intentions
Relationship Between Length of Surgery and Shivering in Postoperative Abdominal Surgery Patients Yuswanto, Subur; Triyudono, Danang; Kemal Firdaus, Eza
Java Nursing Journal Vol. 2 No. 2 (2024): March - June 2024
Publisher : Global Indonesia Health Care (GOICARE)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61716/jnj.v2i2.47

Abstract

Background: Abdominal surgery is a type of major surgical operation performed in the abdominal area with incision in the wall layer. The surgery has a risk, one of which is the incidence of shivering and the long period of surgery causes a continuous process of losing body heat. Objective: to know the relationship between the length of surgery and the incidence of shivering in postoperative abdominal surgery patients in the central surgical installation of RSUD Hj. Anna Lasmanah Banjarnegara. Methods: This research design uses cross sectional. Sampling technique with total sampling obtained 50 with abdominal surgery... Instruments include age, gender, BMI, type of anesthesia, length of surgery and incidence of shevering. Findings: age with the majority of the early adult category 26-35 years at 14 (28.0%) for the majority of female gender at 35 (70%) and the highest BMI with normal at 31 (62%).The length of operation of postoperative abdominal surgery patients with the majority in the fast category less than 1 hour at 29 (58%). Conclusion: there is a relationship between the length of surgery and the incidence of shivering in abdominal surgery patients in the Central Surgical Installation of Hj. Anna Lasmanah Banjarnegara Hospital with a p_value of 0.004 (<0.05) with a relationship in the moderate category with rho 0.416 with a relationship in the moderate category with rho 0.416
Co-Authors AA Sudharmawan, AA Kemal Firdaus, Eza Triyudono, Danang