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All Journal Jurnal Sosial dan Teknologi Proceeding National Conference Business, Management, and Accounting (NCBMA) Economics, Business, Accounting & Society Review
Gunawan, Hananiel Mennoverdi
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Humanities Civil Engineering, Building, Construction & Architecture Economics, Econometrics & Finance Engineering Environmental Science Law, Crime, Criminology & Criminal Justice Social Sciences

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THE IMPACT OF INFORMATION QUALITY, PROCESS QUALITY, AND SERVICE QUALITY TOWARDS ORGANIZATIONAL PERFORMANCE THROUGH ORGANIZATIONAL INNOVATIVENESS ON BEAUTY CLINICS IN SURABAYA Gunawan, Hananiel Mennoverdi
Proceeding National Conference Business, Management, and Accounting (NCBMA) 7th National Conference Business, Management, and Accounting
Publisher : Faculty of Economics and Business Universitas Pelita Harapan

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

This research investigates the intricate interplay between information quality, process quality, service quality, innovativeness, and organizational performance within the context of beauty clinics in Surabaya. Drawing upon a mixed-methods approach, data is gathered from a diverse sample of beauty clinics. The study aims to discern the extent to which information quality influences the quality of processes adopted by beauty clinics and how this, in turn, impacts service quality. Furthermore, the research delves into how service quality and the overall competitiveness of beauty clinics mediate the relationship between information quality, process quality, and organizational performance. Surabaya, a vibrant cosmopolitan hub, serves as an ideal setting for this inquiry due to its burgeoning beauty industry and competitive market landscape. The findings are expected to provide valuable insights for beauty clinic operators, policymakers, and researchers alike, offering actionable recommendations to enhance organizational performance through strategic improvements in information management, process optimization, and service delivery. Ultimately, this study seeks to contribute to the existing literature on organizational innovativeness and performance within the beauty industry while offering practical implications for stakeholders navigating the dynamic business environment in beauty clinic in Surabaya.
THE IMPACT OF INFORMATION QUALITY, PROCESS QUALITY, AND SERVICE QUALITY TOWARDS ORGANIZATIONAL PERFORMANCE THROUGH ORGANIZATIONAL INNOVATIVENESS ON BEAUTY CLINICS IN SURABAYA Gunawan, Hananiel Mennoverdi
Proceeding National Conference Business, Management, and Accounting (NCBMA) 7th National Conference Business, Management, and Accounting
Publisher : Faculty of Economics and Business Universitas Pelita Harapan

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

This research investigates the intricate interplay between information quality, process quality, service quality, innovativeness, and organizational performance within the context of beauty clinics in Surabaya. Drawing upon a mixed-methods approach, data is gathered from a diverse sample of beauty clinics. The study aims to discern the extent to which information quality influences the quality of processes adopted by beauty clinics and how this, in turn, impacts service quality. Furthermore, the research delves into how service quality and the overall competitiveness of beauty clinics mediate the relationship between information quality, process quality, and organizational performance. Surabaya, a vibrant cosmopolitan hub, serves as an ideal setting for this inquiry due to its burgeoning beauty industry and competitive market landscape. The findings are expected to provide valuable insights for beauty clinic operators, policymakers, and researchers alike, offering actionable recommendations to enhance organizational performance through strategic improvements in information management, process optimization, and service delivery. Ultimately, this study seeks to contribute to the existing literature on organizational innovativeness and performance within the beauty industry while offering practical implications for stakeholders navigating the dynamic business environment in beauty clinic in Surabaya.
THE IMPACT OF INFORMATION QUALITY, PROCESS QUALITY, AND SERVICE QUALITY TOWARDS ORGANIZATIONAL PERFORMANCE THROUGH ORGANIZATIONAL INNOVATIVENESS ON BEAUTY CLINICS IN SURABAYA Gunawan, Hananiel Mennoverdi
Proceeding National Conference Business, Management, and Accounting (NCBMA) 7th National Conference Business, Management, and Accounting
Publisher : Faculty of Economics and Business Universitas Pelita Harapan

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

This research investigates the intricate interplay between information quality, process quality, service quality, innovativeness, and organizational performance within the context of beauty clinics in Surabaya. Drawing upon a mixed-methods approach, data is gathered from a diverse sample of beauty clinics. The study aims to discern the extent to which information quality influences the quality of processes adopted by beauty clinics and how this, in turn, impacts service quality. Furthermore, the research delves into how service quality and the overall competitiveness of beauty clinics mediate the relationship between information quality, process quality, and organizational performance. Surabaya, a vibrant cosmopolitan hub, serves as an ideal setting for this inquiry due to its burgeoning beauty industry and competitive market landscape. The findings are expected to provide valuable insights for beauty clinic operators, policymakers, and researchers alike, offering actionable recommendations to enhance organizational performance through strategic improvements in information management, process optimization, and service delivery. Ultimately, this study seeks to contribute to the existing literature on organizational innovativeness and performance within the beauty industry while offering practical implications for stakeholders navigating the dynamic business environment in beauty clinic in Surabaya.
THE IMPACT OF INFORMATION QUALITY, PROCESS QUALITY, AND SERVICE QUALITY TOWARDS ORGANIZATIONAL PERFORMANCE THROUGH ORGANIZATIONAL INNOVATIVENESS ON BEAUTY CLINICS IN SURABAYA Gunawan, Hananiel Mennoverdi
Proceeding National Conference Business, Management, and Accounting (NCBMA) 7th National Conference Business, Management, and Accounting
Publisher : Faculty of Economics and Business Universitas Pelita Harapan

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

This research investigates the intricate interplay between information quality, process quality, service quality, innovativeness, and organizational performance within the context of beauty clinics in Surabaya. Drawing upon a mixed-methods approach, data is gathered from a diverse sample of beauty clinics. The study aims to discern the extent to which information quality influences the quality of processes adopted by beauty clinics and how this, in turn, impacts service quality. Furthermore, the research delves into how service quality and the overall competitiveness of beauty clinics mediate the relationship between information quality, process quality, and organizational performance. Surabaya, a vibrant cosmopolitan hub, serves as an ideal setting for this inquiry due to its burgeoning beauty industry and competitive market landscape. The findings are expected to provide valuable insights for beauty clinic operators, policymakers, and researchers alike, offering actionable recommendations to enhance organizational performance through strategic improvements in information management, process optimization, and service delivery. Ultimately, this study seeks to contribute to the existing literature on organizational innovativeness and performance within the beauty industry while offering practical implications for stakeholders navigating the dynamic business environment in beauty clinic in Surabaya.
More Than Just Water: The Role of CSR in Building Trust in Short and Long Term Toward AQUA in Surabaya Potu, Tania Monica; Liao, Yi-Chuan; Gunawan, Hananiel Mennoverdi; Siahaya, Janice Carysa
Economics, Business, Accounting & Society Review Vol. 4 No. 3 (2025): Economics, Business, Accounting & Society Review
Publisher : International Ecsis Association

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55980/ebasr.v4i3.245

Abstract

Corporate Social Responsibility (CSR) has evolved from a peripheral activity into a strategic component of sustainable business management, particularly in industries where consumer values are closely tied to ethical and environmental considerations. In Indonesia’s bottled water sector, CSR initiatives are increasingly recognized as instruments for building consumer trust and strengthening long-term brand relationships. This study aims to examine how CSR influences short-term and long-term consumer responses—specifically purchase intention and client loyalty—through the mediating role of brand trust. It further seeks to identify which CSR dimensions most effectively drive consumer trust and sustained behavioral engagement. A quantitative research design was employed using purposive sampling among 100 AQUA consumers in Surabaya. Data were collected through structured Likert-scale questionnaires and analyzed using SPSS version 22, including validity, reliability, and regression analyses to test the causal relationships among CSR, brand trust, buying intention, and loyalty. The results reveal that CSR exerts a significant positive impact on brand trust (β = 0.605), which subsequently influences both short-term purchasing intentions (β = 0.480) and long-term loyalty (β = 0.855). While CSR’s direct impact on immediate purchasing behavior is moderate, its influence on sustained loyalty is substantial. Theoretically, this research advances CSR literature by distinguishing temporal effects on consumer behavior. Practically, it underscores CSR’s strategic potential as a brand differentiation mechanism that fosters trust, loyalty, and emotional connection in competitive markets.
Pengaruh Emotional Exhaustion, Ethical Climate, Ethical Leadership, Work-Life Balance terhadap Turnover Intention Melalui Job Satisfaction pada Karyawan Pt Kharisma Abadi Group Sidoarjo Valentie, Kirana; Gunawan, Hananiel Mennoverdi
Jurnal Sosial Teknologi Vol. 6 No. 3 (2026): Jurnal Sosial dan Teknologi
Publisher : CV. Green Publisher Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59188/jurnalsostech.v6i3.32720

Abstract

Fenomena tingginya turnover karyawan menjadi tantangan serius dalam manajemen sumber daya manusia, khususnya pada organisasi padat karya seperti PT Kharisma Abadi Group di Sidoarjo. Penelitian ini bertujuan untuk menganalisis pengaruh emotional exhaustion, self-interest ethical climate, ethical leadership, dan work-life balance terhadap turnover intention dengan job satisfaction sebagai variabel mediasi. Desain penelitian ini menggunakan pendekatan kuantitatif dengan metode survei terhadap 134 karyawan PT Kharisma Abadi Group. Pengumpulan data dilakukan melalui kuesioner berbasis skala Likert dan dianalisis menggunakan teknik Partial Least Squares–Structural Equation Modeling (PLS-SEM) dengan bantuan software SmartPLS 4. Hasil penelitian menunjukkan bahwa emotional exhaustion dan self-interest ethical climate berpengaruh positif terhadap turnover intention, sedangkan ethical leadership dan work-life balance berpengaruh negatif. Selain itu, job satisfaction terbukti berperan sebagai mediator yang signifikan dalam hubungan antara faktor psikologis dan organisasional terhadap turnover intention. Temuan ini menegaskan pentingnya kepemimpinan etis, keseimbangan kerja–kehidupan, dan peningkatan kepuasan kerja untuk menekan niat keluar karyawan. Secara praktis, hasil penelitian diharapkan dapat menjadi acuan bagi perusahaan dalam merancang kebijakan strategis yang mendukung kesejahteraan dan retensi karyawan.
Pengaruh Lingkungan Kerja Fisik, Digital dan Sosial terhadap Kinerja Pegawai dan Motivasi Kerja pada Karyawan BNI Kantor Cabang Tomohon Tiwow, Imelda Stelly; Gunawan, Hananiel Mennoverdi
Jurnal Sosial Teknologi Vol. 6 No. 3 (2026): Jurnal Sosial dan Teknologi
Publisher : CV. Green Publisher Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59188/jurnalsostech.v6i3.32729

Abstract

Latar belakang: Perkembangan teknologi, tuntutan kualitas layanan, serta dinamika hubungan kerja menjadikan penelitian ini penting dilakukan untuk memahami faktor-faktor yang memengaruhi perilaku dan kinerja pegawai. Tujuan: Penelitian ini bertujuan untuk menganalisis pengaruh lingkungan kerja fisik, lingkungan kerja digital, dan lingkungan kerja sosial terhadap motivasi dan kinerja pegawai BNI Kantor Cabang Tomohon. Metode: Penelitian ini menggunakan pendekatan kuantitatif dengan teknik pengumpulan data melalui kuesioner yang disebarkan kepada 70 responden yang terdiri dari pegawai tetap, kontrak, Bina BNI, dan outsourcing. Analisis data dilakukan menggunakan metode Partial Least Square–Structural Equation Modeling (PLS-SEM) melalui SmartPLS 4. Hasil: Hasil penelitian menunjukkan bahwa lingkungan kerja fisik berpengaruh positif terhadap motivasi kerja dan kinerja pegawai. Lingkungan kerja digital juga terbukti berpengaruh signifikan terhadap motivasi dan kinerja, mencerminkan bahwa digitalisasi proses kerja mampu meningkatkan efisiensi serta kenyamanan pegawai. Selain itu, lingkungan kerja sosial memiliki pengaruh positif terhadap motivasi dan kinerja pegawai, yang menegaskan pentingnya hubungan kerja harmonis, komunikasi yang efektif, serta budaya organisasi yang terbuka. Kesimpulan: Temuan penelitian ini memberikan kontribusi teoritis terkait pengembangan manajemen sumber daya manusia serta menawarkan implikasi praktis bagi BNI KC Tomohon dalam merumuskan strategi peningkatan produktivitas dan penguatan kualitas lingkungan kerja.
Analisis Pengaruh Kompetensi Karyawan dan Competence-Job Fit terhadap Kinerja Bisnis dengan Kepuasan dan Kinerja Karyawan sebagai Variabel Mediasi Tucunan, Ramadanny Samuel; Gunawan, Hananiel Mennoverdi
Jurnal Sosial Teknologi Vol. 6 No. 3 (2026): Jurnal Sosial dan Teknologi
Publisher : CV. Green Publisher Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59188/jurnalsostech.v6i3.32731

Abstract

Penelitian ini bertujuan untuk menganalisis pengaruh Kompetensi Karyawan dan Competence-Job Fit Terhadap Kinerja Bisnis Dengan Kepuasan dan Kinerja Karyawan Sebagai Variabel Mediasi (Studi Kasus pada PT Pegadaian Kantor Area Pati). Melalui pendekatan kuantitatif, data dikumpulkan menggunakan kuesioner yang disebarkan kepada 126 karyawan PT Pegadaian Kantor Area Pati,. Teknik analisis data menggunakan metode Partial Least Squares Structural Equation Modeling (PLS-SEM). Hasil penelitian menunjukkan bahwa 1) Kompetensi berpengaruh positif dan signifikan terhadap kinerja karyawan; 2) kompetensi berpengaruh positif dan signifikan terhadap kepuasan kerja karyawan; 3) Competence job-fit berpengaruh positif dan signifikan terhadap kinerja karyawan; 4) competence job-fit berpengaruh positif dan signifikan terhadap kepuasan kerja karyawan; 5) Kepuasan kerja berpengaruh positif dan signifikan terhadap kinerja karyawan; 6) Kepuasan kerja berpengaruh positif dan signifikan terhadap kinerja bisnis; 7) Kinerja karyawan berpengaruh positif dan signifikan terhadap kinerja bisnis; 8) Kepuasan kerja dapat memediasi pengaruh positif dan signifikan kompetensi terhadap kinerja bisnis; 9) Kepuasan kerja dapat memediasi pengaruh positif dan signifikan competence job-fit terhadap kinerja bisnis; 10) Kinerja karyawan dapat memediasi pengaruh positif dan signifikan kompetensi terhadap kinerja bisnis; 11) Kinerja karyawan dapat memediasi pengaruh positif dan signifikan competence job-fit terhadap kinerja bisnis. Penelitian ini menunjukkan bahwa kompetensi karyawan dan kesesuaian kompetensi-pekerjaan berpengaruh positif terhadap kinerja bisnis melalui kepuasan dan kinerja karyawan sebagai variabel mediasi.
Co-Authors Liao, Yi-Chuan Potu, Tania Monica Siahaya, Janice Carysa Tiwow, Imelda Stelly Tucunan, Ramadanny Samuel Valentie, Kirana