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All Journal Jurnal Ilmiah Manajemen Kesatuan Research Horizon
Purnomo, Yudiyanto
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Arts Humanities Economics, Econometrics & Finance Education Law, Crime, Criminology & Criminal Justice Social Sciences

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The Influence of Motivation and Discipline on Employee Performance in the Public Sector in Bandung Hasnakamilah, Anan; Purnomo, Yudiyanto
Jurnal Ilmiah Manajemen Kesatuan Vol. 11 No. 3 (2023): JIMKES Edisi Desember 2023
Publisher : LPPM Institut Bisnis dan Informatika Kesatuan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37641/jimkes.v11i3.2158

Abstract

The pivotal role of employees as the most vital actors within an organization is underscored by numerous scholars. This research was conducted at the Bandung City Human Resources Development Personnel Agency (Badan Kepegawaian Pengembangan Sumber Daya Manusia or BKPSDM). The aim of this research is to determine the influence of motivation and work discipline on employee performance at the BKPSDM both partially and simultaneously. The method used consists of descriptive and associative methods through a survey approach. The sample for this research consists of 103 respondents. Sample collection was carried out using sampling techniques or saturation calculations. Data was obtained by distributing questionnaires using an online system via Google Form and further strengthened through direct interviews. The research results show that motivation has a positive effect on employee performance both partially and simultaneously, while work discipline has no effect on employee performance either partially or simultaneously. The findings underscore the need for targeted motivational strategies to enhance overall organizational effectiveness. This research significantly contributes to the understanding of performance determinants in public sector organizations, specifically highlighting the pivotal role of motivation.
The Effect of Leadership and Motivation on Employee Performance Purnomo, Yudiyanto; Solihin, Jajang
Jurnal Ilmiah Manajemen Kesatuan Vol. 11 No. 3 (2023): JIMKES Edisi Desember 2023
Publisher : LPPM Institut Bisnis dan Informatika Kesatuan

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Abstract

The impact of the Covid-19 pandemic has caused tremendous developments in information technology so that all human activity needs are replaced by technology. Information technology can limit human activities so that activities can continue even though they are limited by government regulations, namely lockdown. As information technology develops, higher education institutions change bureaucratic systems to make it easier to control and develop the institutions they lead. Leadership Style: Changes in information technology and bureaucracy influence the success of a leader. Ability to motivate and improve the performance of its members towards superior institutional performance. The aim of this research is to find out how much influence and how leadership and motivation have on employee performance at the ITB Finance Directorate in Bandung City, West Java. This research methodology uses multiple linear descriptive and associative research. Analysis unit of the ITB Finance Directorate in Bandung City, West Java. The population is 36 permanent employees at the ITB Finance Directorate in Bandung City, West Java. The sampling technique used a census of 36 permanent employees at the ITB Finance Directorate in Bandung City, West Java. Descriptive research findings: leadership variables in the scoring category are very good, motivation variables in the scoring category are very good, employee performance variables in the scoring category are very good. Multiple linear associative research leadership variables influence employee performance by 0.857; The motivation variable influences employee performance by 0.655 and the influence of leadership and motivation on employee performance at the ITB Finance Directorate in Bandung City, West Java, amounts to 7,995.
The Influence of Service Quality and Customer Value on Customer Satisfaction Fauzi, Ahmad; Purnomo, Yudiyanto
Research Horizon Vol. 3 No. 4 (2023)
Publisher : LifeSciFi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54518/rh.3.4.2023.151

Abstract

This study aims to assess the impact of service quality and consumer value on customer satisfaction at PT. Grab Indonesia. The research utilized a descriptive method, employing a Google Form questionnaire designed for random online data collection. The study gathered responses from 114 participants, representing an unknown total population of Grab users. Purposive sampling was applied, with a focus on evaluating the service quality provided by driver partners to enhance consumer satisfaction, comfort, and driver ratings. The collected data was then processed and analyzed. The research revealed that service quality, consumer value, and customer satisfaction all received ratings in the very good category. However, the study did not find any significant influence of service quality on GrabBike customer satisfaction. Consumer value was found to have a partial impact on customer satisfaction, while both service quality and consumer value were observed to partially influence GrabBike customer satisfaction.
Co-Authors Fauzi Ahmad Muda Hasnakamilah, Anan Solihin, Jajang