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All Journal JIB : Journal Islamic Banking
Faiqoh Isti Anah, Elok
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Economics, Econometrics & Finance

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Analisis Kepuasan Nasabah Dalam Pelayanan Produk dan Jasa di BSI KCP Tuban Faiqoh Isti Anah, Elok; Puspita Sari, Yuyun
Jurnal Perbankan Syariah Vol 4 No 1 (2024): JUNI
Publisher : Program Studi Perbankan Syariah, Fakultas Ekonomi dan Bisnis Islam, Institut Agama Islam Nahdlatul Ulama Tuban

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51675/jib.v4i1.869

Abstract

Finding out how satisfied BSI KCP Tuban customers are is the aim of this study. This study is quantitative in nature and uses closed questionnaires to get data from samples of thirty-one participants. We used SPSS software version 16 to conduct validity tests, F tests, and reliability testing. The study's findings indicate that customer satisfaction is influenced by the goods and services provided by BSI KCP Tuban. The study's findings indicate that the customer satisfaction variable is positively and significantly influenced by five markers of service satisfaction: physical proof, dependability, responsiveness, assurance, and empathy.
Co-Authors Puspita Sari, Yuyun