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All Journal Globe: Publikasi Ilmu Teknik, Teknologi Kebumian, Ilmu Perkapalan
Nabila Calista
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Chemical Engineering, Chemistry & Bioengineering Earth & Planetary Sciences Industrial & Manufacturing Engineering Mechanical Engineering

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Analisis Kepuasan Pelanggan terhadap Pelayanan Petugas Transjakarta Nabila Calista; Dya Anggun Yunita Arifin; Dita Salsabilla Putri; Siti Ballis Nihayatuzzain; Fitri Amalia
Globe: Publikasi Ilmu Teknik, Teknologi Kebumian, Ilmu Perkapalan Vol. 2 No. 3 (2024): Publikasi Ilmu Teknik, Teknologi Kebumian, Ilmu Perkapalan
Publisher : Asosiasi Riset Ilmu Teknik Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61132/globe.v2i3.373

Abstract

Efficient and high quality public transportation is an important factor in overcoming traffic congestion problems in metropolitan areas. Transjakarta, as one of the largest mass transit systems in Indonesia, plays a key role in providing reliable transportation services for the people of Jakarta. Customer satisfaction with Transjakarta officer services is a crucial factor in ensuring the success and sustainability of this system. This research aims to analyze the level of customer satisfaction with the quality of service provided by Transjakarta officers. By using quantitative methods and collecting primary data through online questionnaires as well as secondary data from related sources, this research evaluates various aspects of service, such as friendliness, speed of response, and clarity of information provided by officers. The results of this analysis are expected to provide valuable insights for Transjakarta in identifying areas that require improvement and devising strategies to increase overall customer satisfaction, thereby maintaining loyalty and competitiveness in the public transportation industry.
Co-Authors Dita Salsabilla Putri Dya Anggun Yunita Arifin Fitri Amalia Siti Ballis Nihayatuzzain