Article Per Year (5 Year)
p-Index From 2020 - 2025
0.23
P-Index
This Author published in this journals
All Journal Business and Accounting Education Journal
Alfani, Karisma
Unknown Affiliation
Economics, Econometrics & Finance

Published : 1 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 1 Documents
Search

 1 
Analisis Kehandalan dan Ketanggapan Dalam Rangka Memberi Pelayanan di Kantor Desa Sumberwulan Alfani, Karisma; Kuswantoro, Agung
Business and Accounting Education Journal Vol. 5 No. 2 (2024): Business and Accounting Education Journal
Publisher : Universitas Negeri Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.15294/baej.v5i2.11195

Abstract

This research aims to determine the reliability and responsiveness of Sumberwulan village officials in providing administrative services to the Sumberwulan village community. This type of research is qualitative descriptive analysis, data collection techniques in this research are observation, interviews and documentation methods. The results of this research show two very prominent dimensions of service quality, namely the reliability dimension and the responsiveness dimension. Sumberwulan village officials have been able to implement the dimensions of reliability well and in accordance with the SOP. Sumberwulan village officials have been able to implement dimensions of responsiveness. All indicators have been fully implemented in the service process. This research provides information as a form of evaluation for the Sumberwulan Village Office in providing administrative services to the community.
Co-Authors Agung Kuswantoro