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PENGEMBANGAN SISTEM REALTIME MESSAGING AND NOTIFICATION DENGAN BOT TELEGRAM UNTUK PEMESANAN GEDUNG PADA WEBSITE E-COMMERCE SILUNGKANG.ID Rizky Adji Pangestu; Atang Susila
OKTAL : Jurnal Ilmu Komputer dan Sains Vol 3 No 03 (2024): OKTAL : Jurnal Ilmu Komputer Dan Sains
Publisher : CV. Multi Kreasi Media

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Abstract

Bots are software that is given orders to carry out tasks automatically via the internet, usually bots are given commands that are similar to activities or tasks performed by humans. The benefit of bots is to facilitate repetitive human tasks, such as sending emails to customers regularly, providing data reports to facilitate monitoring of servers or applications, and so on. In this study, bots are used as a solution to problems in the process of ordering buildings or products on the silungkang.id website. Bots are used by authors to have automatic conversations with customers and provide order notifications for admins to facilitate monitoring of the building or product ordering process. The author uses a bot system because it can reply to messages or send notifications in real time without having to wait for action from the admin.
PENERAPAN SISTEM PENDUKUNG KEPUTUSAN PEMILIHAN MITRA KERJA TERBAIK CADDY PADA PT. PONDOK INDAH PADANG GOLF MENGGUNAKAN METODE TOPSIS Ika Komala; Atang Susila
OKTAL : Jurnal Ilmu Komputer dan Sains Vol 3 No 01 (2024): OKTAL : Jurnal Ilmu Komputer Dan Sains
Publisher : CV. Multi Kreasi Media

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Abstract

Information System is an integration of information technology used in a group or organization in assisting the operation of the environment, information systems are very influential in organizational achievement because information systems have the advantage of continuing to berkembang.PT. Pondok Indah Padang Golf is a company engaged in sports. located precisely on Jl. Metro Pondok Indah, South Jakarta. This international standard field with a beautiful grass bed and attractive facilities in it. The process of selecting the best partners in PT. PONDOK INDAH GOLF COURSE is still not well realized because there is no supportive system for the selection of the best working partners. Currently, the selection process is only based on the assessment of attendance, number of work and has not used the right calculation method to determine the best work partner, thus causing social jealousy in every election result given. With the creation of this decision support system, it is hoped that it can help in making a decision more quickly, precisely and accurately in accordance with the desired assessment criteria fairly. In this study, a decision support system application will be designed using the TOPSIS method. Based on the description of the problem above, the author will design a study with the title " Penerapan Sistem Pendukung Keputusan Pemilihan Mitra Kerja Terbaik Caddy Pada Pt. Pondok Indah Padang Golf Menggunakan Metode Topsis ". The results of this study are expected to select the best partners in PT. PONDOK INDAH PADANG GOLF to be able to present accurate and targeted data to the company's partners.
Perancangan Aplikasi Sistem Pendukung Pelayanan Kepuasan Pelanggan Kepuasan Pelanggan Restoran Berbasis Web (Studi Kasus Baso Aci Neng Anya) Hadi Ramadhan; Atang Susila
OKTAL : Jurnal Ilmu Komputer dan Sains Vol 3 No 01 (2024): OKTAL : Jurnal Ilmu Komputer Dan Sains
Publisher : CV. Multi Kreasi Media

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Baso aci neng anya is a franchise business engaged in the culinary field in the form of a fast food restaurant or fast food which is located at Jalan Situ Babakan Pochis III No. 30, Pamulang, Tangerang City. So far, there is no questionnaire to find out customer satisfaction, so every complaint is submitted orally. The problem is that when complaints are conveyed orally to Baso Aci Neng Anya employees, often the employee who receives the complaint forgets to convey it to management because the complaint is not written down and not documented. Based on the existing problems, a Design and Development of a Customer Satisfaction Service Support System Application was made at Baso aci Neng Anya Pamulang Branch using the WEB-Based PHP method, so that it can help to determine the level of customer satisfaction. This application is web-based because it makes it easier to implement and can also be accessed on all platforms that can use a web browser. Based on the results of the application trial for 30 respondents with an average result in quadrant I, namely the main achievement and quadrant II, namely maintaining the achievement of quadrant III, low priority quadrant IV, very satisfied, besides that the application can display the results of customer satisfaction analysis recommendations in the form of a report in the form of a Satisfaction Review Website Customers for the owner of Baso Aci Neng Anya so which service factors must be improved and improved customer satisfaction analysis recommendations in the form of a report in the form of a Satisfaction Review Website Customers for the owner of Baso Aci Neng Anya so which service factors must be improved and improved.
Perancangan Dashboard Visualisasi Data Key Performance Indicator (KPI) Menggunakan Looker Data Studio Studi Kasus PT. Sicepat Ekspres Mukhlis Aryanto; Atang Susila
OKTAL : Jurnal Ilmu Komputer dan Sains Vol 3 No 01 (2024): OKTAL : Jurnal Ilmu Komputer Dan Sains
Publisher : CV. Multi Kreasi Media

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Abstract

At PT. Sicepat Ekspres KPI (Key Performance Indicator) system and mechanism have not been formed in a structured and systematic manner, so it is not flexible in conducting data analysis. With the KPI dashboard information find out the performance of each member of the IT Helpdesk team. Based on the Key Performance Indicators (KPI), information on the results of the decision will automatically appear whether members of the IT Helpdesk team have good performance or not. The method used in this study is quantitative because the research is descriptive and focuses on data analysis and data visualization. The results of the complaint tickets handled by the IT helpdesk team from November 6, 2022, to November 13 2022 were 2,477 tickets, and 275 tickets were escalated.  complaints are on the "MAPPING TMS" ticket tag, the most complaint tickets that enter via the WhatsApp channel. The average response time for all agents is 7 minutes 39 seconds. The average resolution time for all agents is 1 hour 16 minutes 24 seconds. a high percentage of tickets was obtained by an agent named Yuda with a CNT of 351 tickets with a percentage of 175.5%. And the total tickets obtained and a low percentage of tickets were obtained by an agent named Alif with CNT of 70 tickets with a percentage of 116.67%. The highest percentage is a positive sentiment as much as 89.8%, then neutral sentiment as much as 8.1%, and the least percentage is a negative sentiment as much as 2.1%, out of a total of 7,939 conversations. The most ticket tags are MAPPING TMS with a positive sentiment of 224 tickets, neutral sentiment of 51 tickets, and negative sentiment of 19 tickets, while the lowest ticket tag is UMS with a positive sentiment of 15 tickets, neutral sentiment of 2 tickets, negative sentiment 2 tickets. The agent name that received the most sentiment from users was named Yuda with a total of 1,099 conversation sentiments which included 987 positive feedback sentiments, 97 conversation neutral feedback sentiments, and 15 negative feedback sentiment conversations. Meanwhile, the agent who received the least sentiment from the user was named Herdian with a total of 150 conversation sentiments which included 132 positive feedback sentiments, 14 neutral feedback sentiments, and 4 negative feedback sentiments. In conclusion, Looker Data Studio can display the Key Performance Indicator (KPI) dashboard online and is easy to share with just the generated link. suggestions for the Looker Data Studio Dashboard KPI program can be developed to display map data or GeoMaps for PT. Sicepat Ekspres branch locations.
Co-Authors Hadi Ramadhan Ika Komala Mukhlis Aryanto Rizky Adji Pangestu