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All Journal Jurnal Manajemen Profit: Jurnal Manajemen, Bisnis dan Akuntansi Jurnal Salome: Multidisipliner Keilmuan Riset Ilmu Manajemen Bisnis dan Akuntansi
Irwina Meilani
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Religion Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Medicine & Pharmacology Social Sciences

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PENGARUH PEMERIKSAAN BAGASI KABIN TERHADAP KEPUASAN PENUMPANG MASKAPAI CITILINK INDONESIA DI BANDAR UDARA INTERNASIONAL YOGYAKARTA Nadiya Puji Oktaningrum; Irwina Meilani
Jurnal Salome : Multidisipliner Keilmuan Vol. 2 No. 5 (2024): September
Publisher : CV. ADIBA AISHA AMIRA

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Abstract

Inspection of passenger cabin baggage is an inspection carried out by gate officers to confirm whether or not the luggage carried by passengers is in line with the applicable rules and regulations, this inspection is carried out in terms of weight and size of luggage. If it is not appropriate, a paid baggage sweeping will be applied at a cost borne by the passenger which is then entered and counted into the cargo compartment. With the application of paid baggage sweeping, it can affect passenger perceptions and satisfaction in using Citilink Indonesia airlines, but this is done as a preventive effort in realizing flight security, comfort and safety. The purpose of this study is to determine how much influence the inspection of passenger cabin baggage carried out by Citilink Indonesia airlines has on passenger satisfaction. This study uses quantitative methods with an associative research approach, sampling using non probability sampling with purposive sampling technique. Data collection uses a questionnaire method with data analysis techniques, namely validity, reliability and hypothesis testing. The study results show that H0 is rejected and Ha is accepted, which shows that there is a significant influence between cabin baggage inspection and passenger satisfaction from Citilink Indonesia airlines, especially at Yogyakarta International Airport where the tcount value is 3.739> ttable 0.201 and a significance value of 0.002 <0.05. Passengers who have experienced paid baggage sweeping indicate unsatisfactory results for passengers as indicated by the level of passenger satisfaction with a coefficient of determination value of 12.9%. This value indicates other factors outside the cabin baggage inspection process that have an impact on passenger satisfaction. Some of the causes vary such as lack of information about paid baggage sweeping information at the boarding gate and passenger understanding of paid baggage sweeping regulations.
Analisis Efektivitas Safety Awareness sebagai Syarat Tim Terhadap Pelanggaran Keselamatan Kerja di Yia dengan Cipp Auliya Yazmin Rafasia; Irwina Meilani
Profit: Jurnal Manajemen, Bisnis dan Akuntansi Vol. 4 No. 2 (2025): Profit : Jurnal Manajemen, Bisnis dan Akuntansi
Publisher : UNIVERSITAS MARITIM AMNI SEMARANG

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58192/profit.v4i2.3441

Abstract

This study aims to evaluate the effectiveness of the Safety awareness program as a requirement for issuing and renewing Driving Permits (TIM) for airside personnel at Yogyakarta International Airport (YIA). The program is designed to enhance personnel awareness of work safety to reduce operational violations in the airside area. A qualitative approach was used, employing the CIPP (Context, Input, Process, Product) evaluation model. Data were collected through interviews, observations, and documentation, and analyzed using the Miles & Huberman model. The findings indicate that the Safety awareness program is contextually relevant but faces weaknesses in input, such as non-interactive training methods and underutilized training facilities. The implementation process is inefficient due to the lack of monitoring systems and unstructured training schedules. Furthermore, the program has not fully succeeded in building a strong safety culture, as safety violations by personnel still occur. The study recommends improvements in training methods, regular post-training evaluations, and stronger supervision to enhance the program’s overall effectiveness.
Pengaruh Kualitas Pelayanan Pre-Flight Gapura Angkasa terhadap Kepuasan Penumpang Maskapai Citilink di Bandar Udara Internasional Lombok Rhaisatul Rindyani Putri; Irwina Meilani
Jurnal Rimba Riset Ilmu manajemen Bisnis dan Akuntansi Vol. 3 No. 3 (2025): Agustus : Riset Ilmu Manajemen Bisnis dan Akuntansi
Publisher : Asosiasi Riset Ilmu Manajemen Kewirausahaan dan Bisnis Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61132/rimba.v3i3.2029

Abstract

This study aims to examine the effect of Gapura Angkasa's pre-flight service quality on passenger satisfaction of Citilink Airlines at Lombok International Airport. Service quality is crucial in the airline industry, as it directly affects passenger satisfaction — a reflection of their emotional response to the services received. A quantitative method was used, with data collected through questionnaires distributed to Citilink passengers in Yogyakarta who had flown via Lombok International Airport. The data were analyzed using simple linear regression, t-test, and coefficient of determination with the help of SPSS v.25. The results show that the t-value (22.321) is greater than the t-table (1.660), with a significance level of 0.000 < 0.05, indicating that the alternative hypothesis (Ha) is accepted. This means Gapura Angkasa’s pre-flight service has a positive and significant effect on Citilink passenger satisfaction. The coefficient of determination (0.834) indicates that 83.4% of passenger satisfaction is influenced by pre-flight services, with a very strong correlation (correlation coefficient of 0.914).
Pengaruh Kualitas Pelayanan Cabin Crew Terhadap Kepuasan Pelanggan Garuda Indonesia: Studi Kasus: Di Bandar Udara Adi Soemarmo Pada Masa Pandemi Covid 19 Auliyya Mujahidin Faruq As-syafiqi; Irwina Meilani
MAMEN: Jurnal Manajemen Vol. 1 No. 2 (2022): April 2022
Publisher : Yayasan Literasi Sains Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (213.112 KB) | DOI: 10.55123/mamen.v1i2.231

Abstract

Corona Virus or Covid-19 is a group of viruses that can infect the human respiratory system and its transmission is so fast, air transportation activities are very impactful with the presence of this virus. Quality of service is one of the strategies to attract consumers and has a very important role in meeting customer satisfaction. In a pandemic like today, airlines must pay more attention to services, especially in aircraft cabins so that passengers feel comfortable, safe, and clean. This research uses quantitative methods with primary data as well as secondary data. Quantitative research methods can be interpreted as research methods based on the philosophy of positivism, used to research on a particular population or sample. Based on the results of the study obtained the results of hypothesis testing using simple linear regression analysis in the SPSS 15.0 program. The significance value (Sig.) is 0.000 and the calculated T value is 9.525. Because of sig. 0.000 < 0.05 and the value of T calculates 9.5 25 > 1,966 T table, then in accordance with the basis of decision making in the T Test it can be concluded that Ho was rejected and Ha accepted which means that there is an influence between variable x on variable y or in other words The quality of cabin crew service affects grauda Indonesia Airline Customer Satisfaction at Adi Soemarmo International Airport.
Co-Authors Auliya Yazmin Rafasia Auliyya Mujahidin Faruq As-syafiqi Nadiya Puji Oktaningrum Rhaisatul Rindyani Putri