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All Journal Jurnal Manajemen Kesehatan Indonesia Journal of Economics and Business UBS
Rachmadana, Divya
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Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Health Professions

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PENGARUH KUALITAS PELAYANAN DAN FASILITAS TERHADAP MINAT KUNJUNGAN ULANG PASIEN RAWAT JALAN DENGAN KEPUASAN SEBAGAI VARIBEL INTERVENING DI RS AMELIA PARE Rachmadana, Divya; Soelistya, Djoko; Suyoto, Suyoto
Jurnal Manajemen Kesehatan Indonesia Vol 13, No 2 (2025): Agustus 2025
Publisher : Magister Kesehatan Masyarakat, Fakultas Kesehatan Masyarakat, Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.14710/jmki.13.2.2025.134-144

Abstract

This study aims to examine the factors influencing the interest in revisiting outpatients at Amelia Pare Hospital. Specifically, it analyzes the impact of service quality, facilities, and satisfaction on the interest in repeat visits, with satisfaction as an intervening variable. The research uses a quantitative approach, with a population of patients who revisited the hospital and a sample of 180 respondents. Data analysis was conducted using Smart-PLS 4.0. The findings indicate that service quality (X1) has a direct effect on the interest in revisiting outpatient services (Y), while facilities (X2) also directly influence the interest in repeat visits (Y). Additionally, service quality (X1) directly affects patient satisfaction (Z), and satisfaction (Z) has a direct impact on the interest in repeat visits (Y). Moreover, service quality (X1) indirectly influences the interest in repeat visits through satisfaction (Z), indicating partial mediation, and facilities (X2) also indirectly influence repeat visit interest through satisfaction (Z). Based on these results, it is recommended that Amelia Pare Hospital enhance its service quality to improve patient satisfaction and increase the likelihood of repeat visits.
Analisis Manajemen Persediaan Obat Di Rumah Sakit Muhammadiyah Gresik Dengan Metode ABC dan EOQ Ervianti, Oktavina; Kartika Sari, Ratna; Rachmadana, Divya
Journal of Economics and Business UBS Vol. 13 No. 1 (2024): Regular Issue
Publisher : Cv. Syntax Corporation Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52644/joeb.v13i1.1255

Abstract

This study aims to improve the efficiency of inventory management at Muhammadiyah Gresik Hospital through a descriptive qualitative approach by applying ABC analysis, and EOQ analysis. This method aims to identify, categorize, and optimize inventory management to increase productivity and reduce costs. First, ABC analysis is used to group inventory items based on their level of contribution to the total inventory value. The results of the study show the identification of goods that have a significant impact on availability and profitability. With this understanding, management can focus on key items that require special attention. Furthermore, EOQ (Economic Order Quantity) analysis is used to determine the optimal order quantity so that total inventory costs (order costs, storage costs, and inventory shortage costs) can be minimized. The implementation of EOQ helps avoid overstock or understock, improve operational efficiency, and optimize resource allocation. Related to the results of the research discussion conducted, the implementation of ABC analysis, EOQ is expected to increase operational efficiency, reduce inventory costs. This research provides a foundation for hospitals and similar health institutions to improve inventory management practices.
Co-Authors Ervianti, Oktavina Kartika Sari, Ratna Suyoto Suyoto