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All Journal Bulletin of Computer Science Research Jurnal Informatika Polinema (JIP)
Saidatuzzahra, Putri
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Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Electrical & Electronics Engineering Library & Information Science

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Journal : Bulletin of Computer Science Research

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Penggunaan Metode Design Thinking Untuk Perancangan Ulang UI/UX Pada Aplikasi BCA Mobile Saidatuzzahra, Putri; Akhmad Rizal Dzikrillah
Bulletin of Computer Science Research Vol. 5 No. 4 (2025): June 2025
Publisher : Forum Kerjasama Pendidikan Tinggi (FKPT)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47065/bulletincsr.v5i4.589

Abstract

Effective user interface (UI) and user experience (UX) design are essential in improving the convenience and efficiency of using digital applications. This study aims to redesign the UI/UX of the BCA Mobile application by applying the Design Thinking method to create a design that is more relevant to user needs. The research method begins with a literature study and data collection through the User Experience Questionnaire (UEQ) questionnaire filled out by 10 respondents to identify user problems and expectations. Furthermore, five stages of Design Thinking are applied, namely Empathize, Define, Ideate, Prototype, and Testing. The design prototype was retested with respondents using the UEQ questionnaire to evaluate aspects of attractiveness, efficiency, clarity, dependability, stimulation, and novelty. The results showed a significant increase in UEQ scores on all scales, with an average increase of 3.55 points from a range of ?3 to +3. This shows that the Design Thinking approach is able to produce a UI/UX design that is more responsive and in accordance with user expectations, as well as improving the quality of user interaction with the application. This research is expected to be a reference in the development of UI/UX for other digital banking applications.
Co-Authors Akhmad Rizal Dzikrillah Eka Novianti, Eka Faqihuddin Hanif, Isa KHOIRUNNISA Masruroh Syah, Luthfia Rahmawati, Hani