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All Journal Journal of Accounting and Finance Management (JAFM) Maneggio
Feliciana, Feliciana
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Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Other

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The Effect of Service Quality and Mobile Banking Applications on Customer Loyalty with Satisfaction as a Mediating Variable in Suryopranoto Branch Bca Customers Feliciana, Feliciana; Saparso, Saparso; Lizardo, Jimmy
Maneggio Vol. 1 No. 3 (2024): Maneggio-Juni
Publisher : PT. Anagata Sembagi Education

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62872/7v0jrc24

Abstract

This study explores the impact of service quality and mobile banking applications on customer loyalty, with customer satisfaction acting as a mediating factor (focusing on patrons of BCA Suryopranoto). The quantitative methodology examines hypotheses through a dataset comprising 280 customer responses. These responses were collected via direct surveys distributed to the customers. The Partial Least Structural Equation Modeling (PLS-SEM) technique was utilized for the analysis, specifically through SmartPLS 3.2.8 software. The data processing and analysis outcomes reveal that service quality and mobile banking applications significantly affect customer loyalty, which is crucial in mediating customer satisfaction. Research findings indicate that directly addressing service quality, mobile banking applications, and customer loyalty is pivotal in achieving customer satisfaction.
The Effect of Financial Ratios and Company Size on Tax Management in Manufacturing Companies Listed on The Indonesia Stock Exchange in 2019-2022 Felicia, Felicia; Veny, Veny; Feliciana, Feliciana
Journal of Accounting and Finance Management Vol. 5 No. 1 (2024): Journal of Accounting and Finance Management (March - April 2024)
Publisher : DINASTI RESEARCH

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/jafm.v5i1.318

Abstract

Tax management is a strategy carried out by company management to manage tax payments so as not to exceed the amount that should be paid. The reason this research was conducted is because there are still many people or companies that apply tax. There are several internal company factors that affect tax management such as Profitability, Leverage, Company Size, and Capital Intensity. This study aims to determine and prove the effect of profitability, leverage, company size, and capital intensity individually and simultaneously on tax management in manufacturing companies listed on the Indonesia Stock Exchange for a period of 4 years, namely 2019-2022. The type of research used is quantitative research. The type of data used is secondary data obtained from www.idx.co.id and the company website. The population in this study are manufacturing sector companies listed on the Indonesia Stock Exchange from 2019-2022. The sampling method used was purposive sampling technique with a total sample size of 58 companies. Data processing techniques using multiple linear regression statistical analysis with the help of the SPSS Version 25 program. The results show that profitability has a negative and significant influence on tax management, leverage and company size have no influence on tax management, and capital intensity has a positive and significant influence on tax management. Simultaneously, profitability, leverage, company size and capital intensity have an influence on tax management.
Co-Authors Felicia Felicia Lizardo, Jimmy Saparso Saparso Veny, Veny