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All Journal Jurnal Planologi Sultan Agung Jurnal Perencanaan dan Pengembangan Kebijakan
Basrum, Revasari Puspita
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Engineering Environmental Science Social Sciences Transportation Other

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Pelayanan Angkutan Umum Perkotaan dan Kaitannya Dengan Subjective Well-Being Pengguna Angkutan Umum (Studi Kasus: Kota Surakarta) Basrum, Revasari Puspita; Pradono, Pradono; Saraswati, Zenia F
Jurnal Perencanaan dan Pengembangan Kebijakan Vol. 4 No. 2 (2024): Agustus 2024
Publisher : Lembaga Penelitian dan Pengabdian kepada Masyarakat (LPPM) ITERA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35472/jppk.v4i2.1439

Abstract

Transportation as a major component in the living system, is known to be one of the sub-indicators of a liveable city which is based on the main indicator of the availability of public and social facilities. This study examines the quality of urban public transportation services and its relationship with the subjective well being of public transportation users in Surakarta City. The public transportation mode in this study is the Batik Solo Trans Bus. This research approach uses Mix Method with quantitative and qualitative methods. And analyzed using coding analysis and Structural Equation Model (SEM). Based on 8 variabels, namely transportation attractiveness, information materials, route efficiency, service adequacy, user satisfaction, aesthetics, user service, and security quality. The results of this study indicate that the quality indicators of public transport services have implications for the welfare index of public transport users in Surakarta City. The results of this study can be taken into consideration and recommendations in improving the quality of public transport services in Surakarta City to improve the subjective well-being of public transport users of Batik Solo Trans Bus.
Public Transport Services and Its Interplay with Users Subjective Well Being (Case Study: Palembang City) Tsany, M Fairuz; Basrum, Revasari Puspita; Azhar, Muhammad Yusrizal; Ichsan, Fachrully
Jurnal Planologi Vol 22, No 2 (2025): October 2025
Publisher : Universitas Islam Sultan Agung Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30659/jpsa.v22i2.44140

Abstract

Cities in Indonesia continue to grow alongside increasing urban populations and urbanisation. A city is considered metropolitan if it has a population of over one million and its economy is dominated by mixed activities such as industry, trade, and services. The development of Palembang into one of Indonesia's metropolitan cities is driven by significant population growth, urbanisation, and the expansion of industrial centres. This growth has led to urban challenges, including a rise in motorised vehicles, resulting in traffic congestion. Residents of Palembang rely on transportation to reach their daily activities, with one of the primary modes being the BRT Transmusi. Theoretically, since commuting is a daily activity, subjective well-being (SWB) is linked to the quality of the transportation mode used daily. User satisfaction is generally influenced by their experience with public transportation. Understanding the interplay between service quality and SWB is important for improving community quality of life. This study examines the interplay between public transport service quality attributes and Transmusi BRT users' SWB. The interplay is measured using Structural Equation Modeling (SEM) with 4 variables and 23 indicators tested. A sample of 384 respondents was used. The findings reveal that bus physical conditions, driver service quality, and service provider empathy significantly positively influence user satisfaction. Furthermore, user satisfaction positively impacts life satisfaction. Public transport service quality attributes also indirectly and significantly affect the life satisfaction of BRT Transmusi users. These findings provide comprehensive insights that can be utilised to enhance public transport services in Palembang.
Co-Authors Azhar, Muhammad Yusrizal Ichsan, Fachrully Pradono Pradono Saraswati, Zenia F Tsany, M Fairuz