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Rosa Indah , Dwi
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Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Electrical & Electronics Engineering Industrial & Manufacturing Engineering Library & Information Science

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Faktor-Faktor yang Mempengaruhi Niat Perilaku Pengguna BSB Mobile Banking di Kota Palembang Igustisari, Cindy; Rosa Indah , Dwi; Eka Sevtiyuni, Putri
JUPITER (Jurnal Penelitian Ilmu dan Teknologi Komputer) Vol 16 No 1 (2024): Jurnal Penelitian Ilmu dan Teknologi Komputer (JUPITER)
Publisher : Teknik Komputer Politeknik Negeri Sriwijaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5281/zenodo.10868626

Abstract

In the era of globalization, the use of the internet and technology has become commonplace. One of them is the banking sector, which has shifted to offering services with a digital touch, such as mobile banking. Rating assessment on Playstore, the BSB Mobile application received a score of 4.0. When using m-banking, customers found complaints such as user accounts being blocked for no reason, transactions failing but balance deductions still occurring, errors or bugs in the application. These complaints will reduce the user's desire to use the application. Researchers applied the UTAUT2 method and added Trust and Perceived Risk variables to analyze what factors influence BSB Mobile user intentions. The results of this analysis found that the variables Social Influence and Hedonic Motivation influence Intentional Behavior, while the variables Performance Expectations, Business Expectations, Facilitating Conditions, Price Value, Habits, Trust, and Perceived Risk do not influence the Intentional Behavior of BSB Mobile banking users.
Co-Authors Eka Sevtiyuni, Putri Igustisari, Cindy