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All Journal International Journal of Economics, Management and Accounting LAWPASS
Adya Seta, Astrodita
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Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Environmental Science Law, Crime, Criminology & Criminal Justice Social Sciences

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Hospital Emergency Unit Services Reviewed from Legal Aspects: A Case Study of Marthen Indey Hospital, Jayapura Adya Seta, Astrodita
LAW & PASS: International Journal of Law, Public Administration and Social Studies Vol. 1 No. 4 (2024): October
Publisher : PT. Multidisciplinary Press Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47353/lawpass.v1i4.37

Abstract

Emergency Room (ER) services in hospitals play a vital role in providing first aid to patients in medical emergencies. This study aims to review the legal aspects of ER services, especially regarding the contract between doctors and patients, the obligation to provide assistance, and the role of on-call doctors. The methods used in this study include literature review and legal analysis of applicable laws and regulations, such as Law No. 17 of 2023 concerning Health. The results of the study indicate that the legal aspects of the contract regulate the rights, obligations, and responsibilities of doctors and patients. Doctors are obliged to provide first aid without delay and maintain the confidentiality of patient medical information. Article 189 point c of Law No. 17 of 2023 concerning Health emphasizes the obligation of hospitals to provide emergency services to patients according to their service capabilities. A good understanding of these legal aspects is important to ensure that ER services run in accordance with ethical and legal standards, as well as to avoid potential legal disputes.
Management of the Outpatient Registration Service in Marthen Indey Hospital Jayapura Adya Seta, Astrodita
International Journal of Economics, Management and Accounting (IJEMA) Vol. 2 No. 4 (2024): September
Publisher : Lafadz Jaya Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47353/ijema.v2i4.205

Abstract

When patients visit a hospital, the first place they go to is the outpatient registration area. This is where patients form their first impression of the hospital, so the process must run smoothly. Unfortunately, this is often not the case. Patients may experience long wait times, queue number issues, and computer errors, which can lead to frustration and complaints. To gain a better understanding of the outpatient registration process, we conducted a qualitative research study at Marthen Indey Hospital in Jayapura. We interviewed staff and observed the process in action. Our findings showed that patients had to register in person, and there were several issues with the system. For example, the queuing machine didn't differentiate between polyclinics, which caused long queues to build up. This, in turn, increased wait times for patients. Despite these challenges, we found that the outpatient registration process at Marthen Indey Jayapura Hospital was in line with standard operating procedures for new and returning patients. However, we believe that there is room for improvement. By addressing these issues and finding solutions, we can improve the patient experience and ensure that the hospital provides the best possible care.
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