Article Per Year (5 Year)
p-Index From 2020 - 2025
0.61
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This Author published in this journals
All Journal Jurnal Indonesia Sosial Teknologi International Journal of Islamic Economics (IJIE) Moneta : Journal of Economics and Finance
Wardana, Yanuar Wendy
Unknown Affiliation
Computer Science & IT Economics, Econometrics & Finance Environmental Science Law, Crime, Criminology & Criminal Justice Social Sciences

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The Effect of Internet Banking, Product Advantages, and Customer Relationship Management on Customer Loyalty at Bank Syariah Indonesia Semarang City Wardana, Yanuar Wendy; Iqbal Reza Pratama
Jurnal Internasional Ekonomi Islam Vol 6 No 02 (2024): International Journal of Islamic Economics
Publisher : The Postgraduate of Institut Agama Islam Negeri Metro Lampung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32332/ijie.v6i2.9443

Abstract

Introduction: The growing significance of customer loyalty in the competitive landscape of Islamic banking underscores the need for Bank Syariah Indonesia to understand the key factors that influence it, particularly in Semarang City. Objective: This research aims to analyze the effect of Internet banking, product advantages, and customer relationship management on customer loyalty at Bank Syariah Indonesia in Semarang City. Method: A non-probability sampling technique was applied, explicitly utilizing the snowball sampling method, which started with a small initial group of respondents and expanded through referrals. The sample obtained in this research was 100 Bank Syariah Indonesia customers in Semarang City. The data were analyzed using various statistical tests, including validity and reliability checks, classical assumption tests (normality, multicollinearity, heteroscedasticity), and multiple linear regression with Statistical Package for the Social Sciences (SPSS) v.26. Result: The findings show that Internet banking, product advantages, and customer relationship management positively and significantly affect customer loyalty. This study shows that Internet banking, product excellence, and customer relationship management significantly affect customer loyalty at Bank Syariah Indonesia Semarang City. These variables can explain 66.1% of the variance in customer loyalty, while other factors influence the remaining 33.9%. Implication: The impact of this research provides strategic insights for Bank Syariah Indonesia or other banks to understand better and fulfill customer needs, which ultimately can increase customer loyalty and satisfaction in the long term.
The Influence of Income, Islamic Financial Literacy, and Education on Well-Being through Financial Planning in Semarang Sapta, Andriyan Eka; Samani; Nurhayati, Ida; Karyanti, Tutik Dwi; Wardana, Yanuar Wendy
Moneta : Journal of Economics and Finance Vol. 3 No. 3 (2025): July 2025
Publisher : Indonesian Scientific Publication

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61978/moneta.v3i3.819

Abstract

The COVID-19 pandemic has caused economic instability in Indonesia, including in Semarang City, which has impacted the increasing poverty rate and difficulties in managing family finances. Under these conditions, financial literacy and financial planning have become crucial aspects that can help society face economic challenges. This research examines how income, Islamic financial literacy, and education influence community welfare through financial planning in the context of post-pandemic economic recovery. This research uses the Structural Equation Model (SEM) method based on variance with AMOS version 20 and involves 149 respondents selected using purposive sampling technique to analyze the relationships between income, Islamic financial literacy, education, financial planning, and welfare. The research results show that income does not have a significant influence on financial planning, while Islamic financial literacy and education have positive influences on financial planning. The study confirms that good financial planning contributes significantly to improving community welfare, with families having mature financial strategies being better able to achieve economic stability. These findings confirm the importance of improving Islamic financial literacy and broader access to education as main strategies to enhance community welfare. With better financial understanding, society can be wiser in managing income and developing more effective financial planning to achieve a more prosperous life, particularly in post-pandemic economic recovery contexts.
Analysis Of Regional Leading Sector DKI Jakarta Province Using Klassen Typology and Location Quotient (LQ) in 2017-2019 Cholily, Vebrina Hania; Wardana, Yanuar Wendy
Jurnal Indonesia Sosial Teknologi Vol. 5 No. 01 (2024): Jurnal Indonesia Sosial Teknologi
Publisher : Publikasi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59141/jist.v5i01.872

Abstract

This study aims to determine the pattern and structure of economic growth and the leading sectors of each Regency/City in DKI Jakarta Province. The data used is secondary data from 2017 – 2019. The analysis technique used is Klassen Typology and Location Quotient (LQ). The results showed that five cities in DKI Jakarta were categorised as regions with high levels of income and growth, while Seribu Island was categorised as low. For LQ analysis, three regions dominate in the agriculture, forestry, and fisheries sectors and for other regions, they dominate in other sectors.
Co-Authors Cholily, Vebrina Hania Ida Nurhayati Iqbal Reza Pratama Karyanti, Tutik Dwi Samani Sapta, Andriyan Eka