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All Journal Journal of English Teaching and Applied Linguistics (JETAL)
Contreras, Clarise Tan
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Languange, Linguistic, Communication & Media Social Sciences

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Unveiling Syntactical Errors in SHS Students Contreras, Clarise Tan
JETAL: Journal of English Teaching & Applied Linguistic Vol 5 No 2 (2024): April
Publisher : English Education Department at FKIP Nommensen University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36655/jetal.v5i2.1392

Abstract

Academic writing has always been one of the hardest skills to develop as it requires mastery of the language. With the unforeseen pandemic, developing the said skills of the learners in this generation has become harder as new modes of instruction that are unfamiliar to both teachers and students emerge. With that, the main focus of this study is to identify the types and frequency of errors the students commit in writing academic papers in an attempt to provide the best possible interventions to remediate them. To achieve these objectives, 15 position papers were collected and analyzed. Error analysis designed by Gass and Selinker in 2008 was applied. In the end, results have been tabulated in descending sequence in which grammar appeared as the most frequent error. Strategies, such as the use of AI in checking grammar, and interventions, such as giving feedback and drafting, are recommended.
Analysis of Agents’ Readiness in Taking Calls: Perspectives on Language Assessments and its Effectiveness Contreras, Clarise Tan
JETAL: Journal of English Teaching & Applied Linguistic Vol 5 No 2 (2024): April
Publisher : English Education Department at FKIP Nommensen University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36655/jetal.v5i2.1393

Abstract

BPO industry is one of the most popular jobs of choice by many young people in the Philippines. Its popularity is due to the fact that the salary is competitive and it does not discriminate by giving equal chances to jobseekers regardless of their age, gender, or educational attainment. As there are numerous BPO companies in the Philippines, some find it as an opportunity to enhance their communication skills before applying for the job of their dreams. With that, this paper aims to identify the different language assessment tools and tests provided during training and measure how effective it is to prepare the agents in taking live calls. This study also presents common opportunities agents less than 90-day tenure experience and the interventions done by their supervisors to meet the operation needs.
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