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All Journal Madani: Multidisciplinary Scientific Journal Journal of Education Religion Humanities and Multidiciplinary
Lestari, Ribi Amelia Citra
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Pengaruh Kondisi Mahasiswa dan Lingkungan Belajar Terhadap Motivasi Belajar Mahasiswa Administrasi Perkantoran Sinaga, Very Claudio Fernando; Lestari, Ribi Amelia Citra; Ardila, Dinda Maulida; Jauhara, Ghina
Madani: Jurnal Ilmiah Multidisiplin Vol 2, No 6 (2024): Madani, Vol 2, No. 6 2024
Publisher : Penerbit Yayasan Daarul Huda Kruengmane

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5281/zenodo.12158720

Abstract

This study aims to determine the influence of student conditions and learning environment on the learning motivation of Office Administration Education students at the State University of Medan. The research method used is quantitative. The data analysis technique employed is statistical analysis through hypothesis testing using the T-test. The data collection technique utilized was a questionnaire distributed online, containing relevant questions regarding student conditions, learning environment, and learning motivation. The findings of the study indicate that student conditions and learning environment do not have a significant influence on the learning motivation of Office Administration Education students.
Analisis Pengaruh Etika Kerja dan Pelayanan Customer Service terhadap Kepuasan Nasabah Bank Rizal, Balqis; Wulandari, Dewi; Ardila, Dinda Maulida; Lestari, Ribi Amelia Citra
Journal of Education Religion Humanities and Multidiciplinary Vol 3, No 2 (2025): Desember 2025
Publisher : CV. Rayyan Dwi Bharata

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.57235/jerumi.v3i2.7593

Abstract

Penelitian ini bertujuan untuk menganalisis apakah etika kerja dan kualitas pelayanan custumer service terhadap kepuasan nasabah di sebuah bank dengan menggunakan pendekatan kualitatif deskriptif. Nilai, sikap serta perilaku dipandang sebagai etika kerja  seorang pegawai dalam menjalankan tugas, sedangkan kemampuan,ketepatan, keramahan dan responsivitas di pandang sebagai pelayanan kepada seorang nasabah.Data di peroleh melalui wawancara mendalam, observasi dan dokumentasi. Hasil penelitian ini menunjukkam bahwa etika kerja yang baik ditandai dengan profesionalisme,tanggung jawab,integritas serta pelayanan customer service yang ramah,responsif dan komunikatif. Temuan ini menegaskan pentingnya budaya kerja positif dan kualitas pelayanan sebagai faktor utama dalam membangun hubungan baik dengan nasabah.
Co-Authors Ardila, Dinda Maulida Dewi Wulandari Jauhara, Ghina Rizal, Balqis Sinaga, Very Claudio Fernando