Garuda - Garba Rujukan Digital

Ani Nuraini, Ani Nuraini

Unknown Affiliation

Author-ID : 7708226

Decision Sciences, Operations Research & Management Economics, Econometrics & Finance

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Articles

The Influence of Service Quality, Image and Trust on Customer Satisfaction on Primary Police Cooperation (Primkopol) Mitra Maju Jaya Polda Metro Jaya Palti Raja Sinaga, Palti Raja Sinaga; Ani Nuraini, Ani Nuraini; Nurminingsih, Nurminingsih; Mariati Tamba, Mariati Tamba
Journal of Entrepreneur and Business Vol. 1 No. 1 (2023): Journal of Entrepreneur and Business
Publisher : LPPM Universitas Respati Indonesia

This study aims to determine (1) the effect of service quality on customer satisfaction, (2) the effect of image on customer satisfaction, (3) the effect of customer trust on customer satisfaction, (4) the effect of service quality, image and trust on customer satisfaction. The population of this research is all members of the Mitra Maju Jaya cooperative. By using a random sampling technique, the minimum sample size is determined by 100 people, which is calculated using the Slovin formula. Research data were collected by distributing questionnaires to respondents, then processed with the help of the SPSS program. The results of this study indicate that (1) service quality has a positive and significant effect on cooperative customer satisfaction, (2) image has a negative and significant effect on cooperative customer satisfaction, (3) trust has a positive and significant effect on cooperative customer satisfaction, (4) service quality , image and trust have a significant effect on cooperative customer satisfaction. Keywords: Service Quality, Image, Trust, Satisfaction, Cooperativ

The Effect of Work Stress and Compensation on Turnover Intention Mediated by Organizational Commitment to Employees of PT Wahana Semesta Banten Bayu Pramono, Bayu Pramono; Mariati Tamba, Mariati Tamba; Ani Nuraini, Ani Nuraini
Journal of Entrepreneur and Business Vol. 1 No. 1 (2023): Journal of Entrepreneur and Business
Publisher : LPPM Universitas Respati Indonesia

This study aims to prove the effect of work stress and compensation on turnover intention mediated by organizational commitment. The high turnover rate during the COVID-19 pandemic made researchers interested in conducting research at PT Wahana Semesta Banten (Radar Banten), Serang City. The sample of this study amounted to 53 employees, with the sampling technique using quota sampling. The data analysis technique in this study uses Structural Equational Modeling (SEM) with the path analysis method using the SmartPLS application. The results showed that job stress had an effect on turnover intention. Job stress has no effect on organizational commitment. Job stress has no effect on turnover intention through organizational commitment. Compensation has no effect on turnover intention. Compensation affects organizational commitment. Compensation has no effect on turnover intention through organizational commitment. In conclusion, work stress causes turnover intention in Radar Banten. Organizational commitment also cannot mediate work stress and compensation on turnover intention. Good organizational commitment will avoid turnover intention. Therefore, companies need to create work programs that can reduce work stress levels and maintain employee organizational commitment. Keywords : Job Stress, Compensation, Organizational Commitment, Turnover

Analysis of The Effect Of Sharia Financial Technology (Fintech) on Increasing Literacy and Inclusion of Sharia Financial Inclusion of Msmes in Dki Jakarta Widiawati, Widiawati; Ani Nuraini, Ani Nuraini; Arif Haryana, Arif Haryana
Journal of Entrepreneur and Business Vol. 1 No. 1 (2023): Journal of Entrepreneur and Business
Publisher : LPPM Universitas Respati Indonesia

The purpose of this study is to analyze the effect of Islamic fintech Digital Payment System services on increasing MSME Islamic financial literacy and inclusion in DKI Jakarta. This research method is quantitative research with smartPLS analysis tool. The population in this study is MSMEs in DKI Jakarta. Sampling technique using purposive sampling technique, which amounted to 100 samples of MSMEs. Data collection techniques using a questionnaire. The results showed that the Digital Payment System variable had a t-statistic effect on Financial Literacy of 4.174. The Digital Payment System variable has a t-statistical effect on Financial Inclusion of 4,345. The Digital Payment System variable has a t-statistical effect on Financial Inclusion through Financial Literacy of 2.075. Financial Literacy variable has a t-statistic effect on Financial Inclusion of 3,103. The conclusion of this study is that the fintech digital payment system has a positive and significant effect on MSME sharia financial literacy and inclusion in DKI Jakarta, both direct, indirect and total effects. Suggestions for financial institutions are expected to improve Islamic Fintech financial services. MSMEs are expected to improve their capabilities and skills in digitizing financial services. For further researchers, other research can be carried out with a wider scope of research objects and variables. Suggestions for financial institutions are expected to improve Islamic Fintech financial services. MSMEs are expected to improve their capabilities and skills in digitizing financial services. For further researchers, other research can be carried out with a wider scope of research objects and variables. Suggestions for financial institutions are expected to improve Islamic Fintech financial services. MSMEs are expected to improve their capabilities and skills in digitizing financial services. For further researchers, other research can be carried out with a wider scope of research objects and variables. Keywords: Financial Technology, Digital Payment System, Islamic Financial Literacy, Islamic Financial Inclusion

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