Garuda - Garba Rujukan Digital

Challenges in Implementing Online Administrative Services for Civil Registration: A Case Study of Plavon Website Oktavia, Elvira Nur; Choiriyah , Ilmi Usrotin
Indonesian Journal of Public Policy Review Vol 23 (2023): July
Publisher : Universitas Muhammadiyah Sidoarjo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21070/ijppr.v23i0.1324

This study aims to evaluate the effectiveness of the Plavon website, an online service introduced by the Civil Registry Office in Sidoarjo, Indonesia, for population administration. The innovative service, initiated in 2021, aimed to streamline document processing for citizens, including birth certificates, change of address notices, family cards, identity cards, and death certificates. Utilizing a descriptive qualitative research method and employing data collection techniques such as observation, interviews, and documentation, this study employed both primary and secondary data. The research utilized purposive sampling and focused on e-government effectiveness theory. The findings indicate that the Plavon website has not reached its intended audience effectively. Many elderly individuals lack understanding of its usage, possess no smartphones, or face technological gaps with smartphones and computers. Suboptimal program awareness among the populace remains a challenge. Additionally, the program lacks clear operational instructions, particularly regarding the implementation of the Plavon website. Despite operating under the legal framework of Ministerial Regulation No. 7 of 2019 for online population administration services, this study highlights crucial gaps in implementation and audience outreach, indicating the need for strategic improvements and enhanced public awareness campaigns. Highlights: Accessibility Gap: Elderly and Technologically Disadvantaged: Elderly individuals and those lacking technological proficiency face challenges accessing and utilizing the Plavon website for administrative services. Program Awareness Deficiency: Limited Understanding and Outreach: The study reveals insufficient public awareness about the Plavon website, indicating a need for enhanced educational campaigns and outreach strategies. Implementation and Instructional Shortcomings: Lack of Clear Operational Guidelines: Deficiencies in providing clear operational instructions for using the Plavon website hinder its effective implementation, demanding improved procedural guidance for users. Keywords: Online Civil Registration, E-Government, Plavon Website, Administrative Services, Public Awareness

EFFECTIVENESS OF THE SIPEKAT APPLICATION IN THE PERSONNEL OFFICE (BKD) OF SIDOARJO REGENCY Aviana, Rizqillah Dita; Choiriyah , Ilmi Usrotin
Proceeding of International Conference on Social Science and Humanity Vol. 2 No. 2 (2025): Proceeding of International Conference on Social Science and Humanity
Publisher : PT ANTIS INTERNATIONAL PUBLISHER

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61796/icossh.v2i2.533

Objective: This study aims to evaluate the effectiveness of the SIPEKAT application in improving the promotion procedures for civil servants (ASN) in Sidoarjo Regency and to identify its impacts and challenges. Method: Employing a qualitative case study approach, the research collected data through interviews, observations, and document analysis involving users from the Development and Facilities Division of the Regional Civil Service Agency (BKD). Results: The findings reveal that SIPEKAT significantly reduces the time needed for processing promotion requests, enhances transparency and accountability in personnel management, and underscores the importance of human resource training and development to sustain innovation. However, technical issues such as limited facilities and varying staff competencies remain notable barriers. Novelty: This study contributes to the field by providing a comprehensive assessment of e-Government implementation within regional personnel systems and by offering innovative strategies to overcome technical and human resource-related challenges, thereby advancing the efficiency and effectiveness of local civil service administration.

QUALITY OF DIGITAL POPULATION ADMINISTRATION SERVICES AT PARADEWI IN BANDARASRI VILLAGE, MOJOKERTO REGENCY Firdausiva, Wisda Fawwas; Choiriyah , Ilmi Usrotin
Proceeding of International Conference on Social Science and Humanity Vol. 2 No. 2 (2025): Proceeding of International Conference on Social Science and Humanity
Publisher : PT ANTIS INTERNATIONAL PUBLISHER

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61796/icossh.v2i2.534

Objective: This study explores the quality of digital population administration services through the ParaDewi application in Bandarasri Village, Mojokerto Regency. The main focus of this study is to assess the impact of ParaDewi's implementation on the effectiveness and efficiency of administration, particularly in the management of documents such as Family Cards, electronic ID cards, and birth certificates. Method: The method used in this study is descriptive qualitative, with data collection conducted through interviews with village officials and the community as service users. For data analysis, the SERVQUAL framework was used to measure service quality based on five dimensions, namely physical evidence, reliability, responsiveness, assurance, and empathy. Results: The findings of this study indicate that ParaDewi has succeeded in improving the quality of population administration services. In terms of physical evidence, the availability of computers, internet access, and digital document systems supports the smooth running of the service process. Reliability is evident in the ability of village officials to provide services on time and in accordance with procedures. Responsiveness is seen in the willingness of officers to help the community, especially those who are not familiar with digital technology. The assurance dimension can be seen in the professional, transparent, and friendly attitude shown by officers, which in turn increases public trust in digital services. Meanwhile, empathy is an important element because officers try to understand the needs of citizens and adjust services to the existing social context. Novelty: This application is an innovation in technology-based public services, aimed at facilitating the community in handling population documents.

IMPLEMENTATION OF ELECTRONIC PERFORMANCE (E-PERFORMANCE) IN INCREASING WORK ACCOUNTABILITY OF BKD EMPLOYEES IN SIDOARJO REGENCY Pratiwi, Nirmala Anggun Dwi; Choiriyah , Ilmi Usrotin
Proceeding of International Conference on Social Science and Humanity Vol. 2 No. 2 (2025): Proceeding of International Conference on Social Science and Humanity
Publisher : PT ANTIS INTERNATIONAL PUBLISHER

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61796/icossh.v2i2.554

Objective: The purpose of this study is to examine how the Regional Civil Service Agency (BKD) of Sidoarjo Regency has increased the accountability of civil servants through the use of the Electronic Performance System (E-Kinerja). The background of this research is the transition from a manual performance appraisal system to a digital system, which is expected to improve employee discipline in achieving performance targets and increase transparency and efficiency. Method: qualitative with a descriptive approach through in-depth interviews, observations, and documentation with employees and managers of the e-Performance application at BKD Sidoarjo. Results: shows that the implementation of e-Performance. Indicators of effective communication, adequate resources, positive employee disposition, and a clear bureaucratic structure. This system has proven to be effective in motivating employees, especially through its integration with the Employee Income Allowance (TPP), and has succeeded in encouraging the creation of a transparent and accountable work culture. Novelty: this research lies in the emphasis that the application of e-Performance does not only function as an administrative instrument, but also as a means to build a work culture that is oriented towards results and accountability in the local government environment.

TRANSFORMATIONAL LEADERSHIP APPLIED BY RIDWAN KAMIL AS REGIONAL GOVERNMENT Novitasari, Nita; Choiriyah , Ilmi Usrotin
Proceeding of International Conference on Social Science and Humanity Vol. 2 No. 2 (2025): Proceeding of International Conference on Social Science and Humanity
Publisher : PT ANTIS INTERNATIONAL PUBLISHER

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61796/icossh.v2i2.512

Objective: This study examines the implementation of transformational leadership by Ridwan Kamil within the framework of local government, focusing on his leadership during his tenure as Mayor of Bandung and Governor of West Java. Specifically, it explores three dimensions of transformational leadership proposed by Bass (1990): inspirational motivation, intellectual stimulation, and individualized consideration. Method: The study employs a qualitative literature review with a descriptive analytical approach, utilizing secondary data from academic journals, books, research reports, and official documents related to regional leadership. Results: The findings reveal that Ridwan Kamil effectively applied transformational leadership principles through a creative and inclusive urban development vision, digital innovation in public services, and personalized engagement with the community. Nevertheless, several challenges persisted, particularly bureaucratic rigidity, infrastructure constraints, and demographic diversity in West Java. Novelty: This study contributes to the literature by demonstrating that transformational leadership significantly enhances public participation, reinforces leadership legitimacy, and stimulates innovation in local governance, thereby enriching Bass’s (1990) theoretical model and offering practical insights for regional leadership practices in Indonesia.

Optimizing E-Government through E-Buddy in Candipari Village Administration: Optimalisasi Pemerintahan Elektronik melalui E-Buddy dalam Administrasi Desa Candipari Kustianingsih, Silvana Hari; Choiriyah , Ilmi Usrotin
Indonesian Journal of Public Policy Review Vol. 26 No. 3 (2025): July
Publisher : Universitas Muhammadiyah Sidoarjo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21070/ijppr.v26i3.1457

General Background: The advancement of information technology has driven the transformation of public administration toward digital governance to ensure efficiency, transparency, and accountability in government performance. Specific Background: In Sidoarjo Regency, the E-Buddy application serves as a medium for electronic correspondence management, aligning with the e-Government policy framework. However, its implementation at the village level, particularly in Candipari Village, remains suboptimal due to limited human resources and infrastructure. Knowledge Gap: Previous studies have not sufficiently examined how the Government-to-Government (G2G) model operates through E-Buddy at the grassroots level. Aims: This study aims to analyze the implementation of the E-Buddy system in managing incoming and outgoing letters in Candipari Village based on Edward III’s implementation theory. Results: Findings reveal that while E-Buddy improves document accessibility and communication flow, challenges persist in communication clarity, training, and system reliability. Novelty: This research provides an in-depth exploration of digital governance at the village level by integrating G2G interaction within a local administrative framework. Implications: Strengthening human resource capacity, infrastructure, and clear SOPs is crucial for sustaining e-Government initiatives in rural governance. Highlights: E-Buddy enhances administrative transparency and efficiency. Human resource and communication gaps hinder full implementation. Provides new insight into G2G digital governance at the village level. Keywords: E-Government, E-Buddy, Government-to-Government, Public Administration, Digital Archive

Challenges in Implementing Online Administrative Services for Civil Registration: A Case Study of Plavon Website: Tantangan dalam Implementasi Layanan Administrasi Online untuk Registrasi Sipil: Studi Kasus Website Plavon Oktavia, Elvira Nur; Choiriyah , Ilmi Usrotin
Indonesian Journal of Public Policy Review Vol. 23 (2023): July
Publisher : Universitas Muhammadiyah Sidoarjo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21070/ijppr.v23i0.1324

This study aims to evaluate the effectiveness of the Plavon website, an online service introduced by the Civil Registry Office in Sidoarjo, Indonesia, for population administration. The innovative service, initiated in 2021, aimed to streamline document processing for citizens, including birth certificates, change of address notices, family cards, identity cards, and death certificates. Utilizing a descriptive qualitative research method and employing data collection techniques such as observation, interviews, and documentation, this study employed both primary and secondary data. The research utilized purposive sampling and focused on e-government effectiveness theory. The findings indicate that the Plavon website has not reached its intended audience effectively. Many elderly individuals lack understanding of its usage, possess no smartphones, or face technological gaps with smartphones and computers. Suboptimal program awareness among the populace remains a challenge. Additionally, the program lacks clear operational instructions, particularly regarding the implementation of the Plavon website. Despite operating under the legal framework of Ministerial Regulation No. 7 of 2019 for online population administration services, this study highlights crucial gaps in implementation and audience outreach, indicating the need for strategic improvements and enhanced public awareness campaigns. Highlights: Accessibility Gap: Elderly and Technologically Disadvantaged: Elderly individuals and those lacking technological proficiency face challenges accessing and utilizing the Plavon website for administrative services. Program Awareness Deficiency: Limited Understanding and Outreach: The study reveals insufficient public awareness about the Plavon website, indicating a need for enhanced educational campaigns and outreach strategies. Implementation and Instructional Shortcomings: Lack of Clear Operational Guidelines: Deficiencies in providing clear operational instructions for using the Plavon website hinder its effective implementation, demanding improved procedural guidance for users. Keywords: Online Civil Registration, E-Government, Plavon Website, Administrative Services, Public Awareness

Title

Found 7 Documents
Search

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Title Search

Found 7 Documents Search

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Title

Found 7 Documents
Search