Article Per Year (5 Year)
p-Index From 2021 - 2026
0.444
P-Index
This Author published in this journals
All Journal Jurnal Ilmu Manajemen Terapan (JIMT) International Journal of Economic, Business, Accounting, Agriculture Management and Sharia Administration (IJEBAS)
Desy Purnama, Eka
Unknown Affiliation
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance

Published : 2 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 2 Documents
Search

 1 
Pengaruh Waktu Tunggu Pelayanan dan Fasilitas Rumah Sakit Terhadap Loyalitas Pasien yang Dimediasi Kepuasan Pasien Rawat Jalan Di Rumah Sakit Pelita Anugerah Demak Santosa, Ivan; Desy Purnama, Eka
Jurnal Ilmu Manajemen Terapan Vol. 6 No. 4 (2025): Jurnal Ilmu Manajemen Terapan (Maret - April 2025)
Publisher : Dinasti Review Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/jimt.v6i4.4730

Abstract

Penelitian ini bertujuan untuk menganalisis pengaruh waktu tunggu pelayanan dan fasilitas rumah sakit terhadap loyalitas pasien rawat jalan dengan kepuasan pasien sebagai variabel mediasi di Rumah Sakit Pelita Anugerah Demak. Metode penelitian yang digunakan adalah pendekatan kuantitatif dengan desain cross-sectional. Data dikumpulkan melalui kuesioner yang diberikan kepada pasien rawat jalan di rumah sakit tersebut. Analisis data dilakukan dengan menggunakan Partial Least Squares Structural Equation Modeling (PLS-SEM) Smartpls 3. Hasil penelitian menunjukkan bahwa waktu tunggu pelayanan dan fasilitas rumah sakit berpengaruh positif terhadap kepuasan pasien. Selanjutnya, kepuasan pasien terbukti berpengaruh positif terhadap loyalitas pasien Namun waktu tunggu pelayanan dan faslitas rumah sakit tidak berpengaruh terhadap loyalitas pasien. Selain itu, kepuasan pasien dapat memediasi hubungan antara fasilitas rumah sakit dan loyalitas pasien. Dan kepuasan pasien dapat memediasi waktu tunggu pelayanan terhadap loyalitas pasien. Implikasi dari penelitian ini menyoroti pentingnya peningkatan fasilitas rumah sakit dan pengelolaan waktu tunggu pelayanan untuk meningkatkan kepuasan pasien, yang pada akhirnya dapat memperkuat loyalitas pasien terhadap rumah sakit.
THE EFFECT OF JOB MOTIVATION AND JOB SATISFACTION AND ORGANIZATIONAL COMMITMENT ON EMPLOYEE PERFORMANCE WITH JOB INSECURITY MEDIATION (Case Study on Credit Marketing Officer of PT. Maybank Indonesia Finance) Chandra Prasetya, Andrian; Desy Purnama, Eka; Wahyoedi, Soegeng
International Journal of Economic, Business, Accounting, Agriculture Management and Sharia Administration (IJEBAS) Vol. 2 No. 4 (2022): August
Publisher : CV. Radja Publika

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54443/ijebas.v2i4.363

Abstract

This study aims to determine the effect of work motivation and job satisfaction and organizational commitment on employee performance mediated by job insecurity, this research was conducted at PT. Maybank Indonesia Finance, with the research subject namely Credit Marketing Officer. Total population as many as 233 people, with a sample taken 70 respondents. This study used descriptive and verification methods and data collection techniques used questionnaires and literature studies, as well as for data analysis techniques in this study using SmartPLS-SEM (Partial Least Square-Structural Equation Modeling) software, with the aim of testing and analyzing data. . The results obtained in this study indicate that there is a significant influence on work motivation on performance. That there is no significant effect on job satisfaction on performance. That there is no significant effect on organizational commitment to performance. That there is no significant effect on work motivation on Job Insecurity. That there is a significant influence on job satisfaction on Job Insecurity. That there is a significant influence on organizational commitment to Job Insecurity. That there is no significant effect on Job Insecurity on performance. That Job Insecurity does not mediate work motivation on performance. That Job Insecurity does not mediate job satisfaction on performance. That Job Insecurity does not mediate organizational commitment to performance.
Co-Authors Chandra Prasetya, Andrian Santosa, Ivan Soegeng Wahyoedi