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All Journal Jurnal Ilmu Manajemen Terapan (JIMT) International Journal of Community Service International Journal of Economic, Business, Accounting, Agriculture Management and Sharia Administration (IJEBAS)
Desy Purnama, Eka
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Religion Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Public Health Social Sciences Other

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Pengaruh Waktu Tunggu Pelayanan dan Fasilitas Rumah Sakit Terhadap Loyalitas Pasien yang Dimediasi Kepuasan Pasien Rawat Jalan Di Rumah Sakit Pelita Anugerah Demak Santosa, Ivan; Desy Purnama, Eka
Jurnal Ilmu Manajemen Terapan Vol. 6 No. 4 (2025): Jurnal Ilmu Manajemen Terapan (Maret - April 2025)
Publisher : Dinasti Review Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/jimt.v6i4.4730

Abstract

Penelitian ini bertujuan untuk menganalisis pengaruh waktu tunggu pelayanan dan fasilitas rumah sakit terhadap loyalitas pasien rawat jalan dengan kepuasan pasien sebagai variabel mediasi di Rumah Sakit Pelita Anugerah Demak. Metode penelitian yang digunakan adalah pendekatan kuantitatif dengan desain cross-sectional. Data dikumpulkan melalui kuesioner yang diberikan kepada pasien rawat jalan di rumah sakit tersebut. Analisis data dilakukan dengan menggunakan Partial Least Squares Structural Equation Modeling (PLS-SEM) Smartpls 3. Hasil penelitian menunjukkan bahwa waktu tunggu pelayanan dan fasilitas rumah sakit berpengaruh positif terhadap kepuasan pasien. Selanjutnya, kepuasan pasien terbukti berpengaruh positif terhadap loyalitas pasien Namun waktu tunggu pelayanan dan faslitas rumah sakit tidak berpengaruh terhadap loyalitas pasien. Selain itu, kepuasan pasien dapat memediasi hubungan antara fasilitas rumah sakit dan loyalitas pasien. Dan kepuasan pasien dapat memediasi waktu tunggu pelayanan terhadap loyalitas pasien. Implikasi dari penelitian ini menyoroti pentingnya peningkatan fasilitas rumah sakit dan pengelolaan waktu tunggu pelayanan untuk meningkatkan kepuasan pasien, yang pada akhirnya dapat memperkuat loyalitas pasien terhadap rumah sakit.
Financial Literacy and Inclusion for Millennial UMKM Owners In West Jakarta Lumbantobing, Rudolf; DR Tampubolon, Lambok; Iskandar, Deni; Desy Purnama, Eka; Frederica, Diana
International Journal Of Community Service Vol. 2 No. 3 (2022): August 2022 (Indonesia - Malaysia - Kamboja)
Publisher : CV. Inara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51601/ijcs.v2i3.66

Abstract

The results of the Bank Indonesia survey show that there is still a low number of households that have savings accounts in banks. In addition, the number of households that can access loans at banks is also still very low. One of the problems that exist due to lack of financial knowledge so that not many people understand how to access loans in banks. For an entrepreneur or micro, small and medium enterprises are needed financial litersasi in order to easily get business capital from the bank. The purpose of this community service activity is to provide additional insight into how to plan and manage finances so that micro, small and medium enterprises, especially in West Jakarta, increase. The method of implementation of community service activities consists of three stages, namely preparation, implementation, evaluation and follow-up. The results of this activity provide solutions for Micro, Small and medium enterprises in West Jakarta on how to conduct comprehensive financial planning and management, analyze financial statements, and maintain cash flow position by identifying sources of cash receipts and expenditures.
THE EFFECT OF JOB MOTIVATION AND JOB SATISFACTION AND ORGANIZATIONAL COMMITMENT ON EMPLOYEE PERFORMANCE WITH JOB INSECURITY MEDIATION (Case Study on Credit Marketing Officer of PT. Maybank Indonesia Finance) Chandra Prasetya, Andrian; Desy Purnama, Eka; Wahyoedi, Soegeng
International Journal of Economic, Business, Accounting, Agriculture Management and Sharia Administration (IJEBAS) Vol. 2 No. 4 (2022): August
Publisher : CV. Radja Publika

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54443/ijebas.v2i4.363

Abstract

This study aims to determine the effect of work motivation and job satisfaction and organizational commitment on employee performance mediated by job insecurity, this research was conducted at PT. Maybank Indonesia Finance, with the research subject namely Credit Marketing Officer. Total population as many as 233 people, with a sample taken 70 respondents. This study used descriptive and verification methods and data collection techniques used questionnaires and literature studies, as well as for data analysis techniques in this study using SmartPLS-SEM (Partial Least Square-Structural Equation Modeling) software, with the aim of testing and analyzing data. . The results obtained in this study indicate that there is a significant influence on work motivation on performance. That there is no significant effect on job satisfaction on performance. That there is no significant effect on organizational commitment to performance. That there is no significant effect on work motivation on Job Insecurity. That there is a significant influence on job satisfaction on Job Insecurity. That there is a significant influence on organizational commitment to Job Insecurity. That there is no significant effect on Job Insecurity on performance. That Job Insecurity does not mediate work motivation on performance. That Job Insecurity does not mediate job satisfaction on performance. That Job Insecurity does not mediate organizational commitment to performance.
Co-Authors Chandra Prasetya, Andrian Deni Iskandar Diana Frederica Rudolf Lumbantobing, Rudolf Santosa, Ivan Soegeng Wahyoedi Tampubolon, Lambok D.R.