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All Journal Indonesian Journal of Cultural and Community Development
Susanto , Irwan
Unknown Affiliation
Humanities Languange, Linguistic, Communication & Media

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Public Communication Strategy in the Protest of Garbage Collector Workers Susanto , Irwan; Sufyanto, Sufyanto
Indonesian Journal of Cultural and Community Development Vol 15 No 3 (2024): September
Publisher : Universitas Muhammadiyah Sidoarjo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21070/ijccd.v15i3.1113

Abstract

Background: Public perception is vital for government trust and communication. Specific Background: Protests by waste collectors in Sidoarjo impacted the government's image due to controversial waste management fees. Knowledge Gap: Few studies explore the role of government communication in shaping public perception during local policy protests. Aims: This study analyzes the Sidoarjo Communication Office's efforts to maintain a positive image post-protests. Results: The office's inadequate response, especially its failure to engage protestors, worsened negative media coverage. Novelty: The study underscores the importance of transparent crisis communication. Implications: Local governments must strengthen communication strategies to manage public sentiment and maintain credibility during crises. Highlights : Transparent communication prevents negative public sentiment. Lack of engagement worsens media narratives. Robust strategies are needed to maintain government credibility. Keywords: public perception, crisis communication, waste management, local government, Sidoarjo protests
Co-Authors Sufyanto Sufyanto