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Usability Analysis of the Gudang Madu Sumatera Website for Individual Customers using Nielsen's Attributes of Usability Yudantha, Georgius Erlangga Mahendra; Tranggono, Tranggono
Journal of Applied Science, Engineering, Technology, and Education Vol. 6 No. 1 (2024)
Publisher : PT Mattawang Mediatama Solution

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35877/454RI.asci2734

Abstract

Gudang Madu Sumatera (GMS) is a sustainable integrated beekeeping company established with the aim of empowering communities in the forest areas of Indonesia. To market its products more effectively, GMS designed a website to provide information about the company and its products, making it easier and more accessible to a wider audience. Therefore, a website with an effective design and functionality is needed to facilitate both customers and the company. Ensuring good usability is crucial for the website’s sustainability.Usability testing is a method used to ensure the quality of an application. The usability testing to be conducted will focus on usability aspects based on ISO 9126, which serves as a benchmark for determining the website's success. The usability evaluation will be conducted using the usability testing method, interpreting each usability factor measurement based on ISO 9126 and the Nielsen Model, which will result in a usability framework hypothesis test. By conducting the usability evaluation, the expected outcome is to understand how customers assess the system implemented on the Gudang Madu Sumatra website.